Invoicing & Operations Assistant (9 Month FTC) in Manchester

The Invoicing and Operations Team plays a critical role in supporting the business by ensuring contracts are accurately set up and customer billing is processed efficiently and on time. As an Invoicing and Operations Assistant, you will be responsible for the accurate and timely creation of sales invoices and credit notes, supporting day-to-day billing operations, and resolving customer and internal queries relating to contracts and invoicing. You'll work closely with teams across the business to ensure processes run smoothly, helping to deliver an excellent experience for both our customers and colleagues.

This is a great opportunity for someone who enjoys working in a fast-paced environment, has excellent attention to detail, and takes pride in delivering high quality administrative and operational support.

Key Accountabilities:

• Raise sales invoices and credit notes accurately and in a timely manner.
• Create and maintain customer accounts, contracts, and verification projects within internal systems.
• Ensure invoices are issued in line with agreed contractual terms and conditions, including the correct VAT treatment.
• Respond to billing and contract queries from customers and internal stakeholders, meeting agreed service levels.
• Support customer meetings when required to resolve billing queries and assist with customer portal setup.
• Review new sales opportunities to ensure compliance with company processes and policies.
• Process contract amendments, account updates, and customer terminations.
• Ensure monthly billing activities are completed accurately and within agreed deadlines.
• Collaborate with teams across the business to identify and implement process improvements that reduce invoicing errors.
• Reconcile invoicing activity against sales reports to ensure completeness and accuracy.
• Support month-end and year-end finance activities as required.
• Prepare pro-forma invoices and consolidated quotations where customers request renewal alignment.
• Produce and distribute regular billing reports.
• Maintain accurate process documentation and ensure guidance materials remain up to date.

Skills & Experience Required:

• Previous experience in invoicing, billing, contracts administration, finance administration, or a similar role.
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Strong communication skills with the ability to build effective relationships with internal and external stakeholders.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities and meet deadlines.
• Experience using invoicing software or ERP systems.
• Understanding of customer contracts and commercial terms and conditions.
• Effective Communication: Excellent written and verbal communication skills with the ability to liaise with both internal and external customers.
• Organisational Skills: Managing multiple tasks, maintaining accurate records, and meeting deadlines require strong organisational abilities.
• Time Management: Prioritising tasks based on urgency and importance helps in preventing delays in billing and meeting deadlines.
• Customer Service: Providing positive and effective customer service helps in building trust and continuous cooperation.
• Problem-Solving: Taking initiative to identify and resolve issues related to billing is a key part of the role.
• Attention to Detail: Ensuring accuracy in financial records and transactions is essential to avoid errors and discrepancies.
• Adaptability: Being flexible and adaptable to changing circumstances and new technologies is important in a dynamic financial environment.

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed, we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email. All personal data is held in accordance with the go.escode.com/l/ / /44lv75m/ / d6373MrZ/EscodeCandidate_Privacy_No… We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work Escode does. To apply, you must be willing and able to undergo the vetting process.