At a Glance
- Tasks: Manage and optimise IT infrastructure, ensuring stability and performance across data centres and cloud environments.
- Company: Join Escode, a global leader in software escrow solutions with over 40 years of expertise.
- Benefits: Competitive salary, global travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for professional growth and leadership development.
- Why this job: Be at the forefront of tech innovation while safeguarding vital digital assets for top brands.
- Qualifications: Experience in IT management, strong communication skills, and familiarity with cloud technologies.
The predicted salary is between 60000 - 80000 € per year.
Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.
The Infrastructure Manager is responsible for ensuring the stability, resilience, and performance of the organization’s IT infrastructure across data centres, networks, and cloud environments. This role oversees day-to-day operations, incident management, and lifecycle processes for critical infrastructure services, ensuring compliance with security and governance standards. The position plays a key role in maintaining service availability, optimizing infrastructure performance, and driving operational excellence in alignment with business objectives.
Key Accountabilities- Oversee the operation and maintenance of core infrastructure components, including servers, storage, networking, and cloud platforms. Ensure systems are patched, monitored, and compliant with ITIL and security standards.
- Lead incident management for critical services, ensuring rapid restoration of services during outages. Maintain and update playbooks for operational continuity.
- Monitor infrastructure performance and forecast capacity requirements. Develop strategies for scaling and optimizing resources to meet business growth.
- Manage relationships with infrastructure service providers, ensuring SLAs are met and contracts align with operational needs.
- Ensure adherence to regulatory requirements (e.g. GDPR) and internal security policies. Conduct regular audits and maintain accurate documentation for infrastructure assets.
- Lead and mentor the infrastructure operations team, fostering a culture of accountability and continuous improvement. Coordinate on-call schedules and escalation processes.
- Own infrastructure risk registers and change management processes, ensuring CAB approvals and disaster recovery plans are up to date and tested annually.
- Deliver projects and programmes to improve the technology of the business.
- Develop backlogs, roadmaps, and strategies for the technology within Infrastructure.
- Perform reactive root-cause analysis & pro-active trending to reduce further incidents within the scope of the team.
- Ensure the data is accurate for the technology in core systems of record (e.g. Register of Technology and Services, ITSM tool, CMDB).
- Provide and structure the correct level of support for the technology in scope (e.g. 24x7, on-call etc).
- Act as an escalation point for any service issues within the scope of the team.
- Stay abreast of industry and technology trends as well as emerging tools and techniques relevant to the role.
You must be willing to travel to Escode office locations globally and stay away from home on occasion.
Functional and Technical Skills- Hands-on experience of working in a technical environment.
- The ability to develop and deliver a technology roadmaps strategy that aligns with a business strategy.
- Excellent communication and presentation skills to all levels of an organisation.
- Understand core IT policies, standards and processes and their importance in delivering a good service to the business.
- Stakeholder management across the organisation and within a global function.
- Management and leadership experience of technical teams.
- Excellent relationship management, you can identify important stakeholders and relationships and work with teams to build these.
- User focus, you have an awareness or understanding of user experience and its principles.
- Familiarity with ISO27001, Cyber Essentials+, and GDPR requirements.
- Experience in risk management and audit processes.
- Project management experience with Agile or ITIL frameworks.
- Cloud Native Services within Azure/AWS.
- Implementing Cloud Infrastructure within Azure/AWS.
- Infrastructure as Code.
- Windows Servers 2016 Onwards.
- Virtualization (VMWare KVM etc.).
- Windows Server technologies such as Entra, Active Directory & Group Policy.
- Firewall Experience.
- Ansible Automation Platform / Ansible Tower / AWX.
- Rancher.
- Version Control (Git).
- Security Awareness.
- Network Experience.
- Datacentre server (HPE/Dell Servers/Blades) build and configuration.
- SSL Certificates.
Infrastructure Manager in Manchester employer: Escode
Escode is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With a commitment to innovation and excellence, we offer comprehensive benefits, including opportunities for global travel and exposure to cutting-edge technology in a supportive environment. Join us in safeguarding vital digital assets while enjoying a collaborative atmosphere that fosters continuous improvement and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Manager in Manchester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Escode. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews like it's game day! Research Escode's values and recent projects. Be ready to discuss how your experience aligns with their mission of safeguarding software investments. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups. After an interview, shoot a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar and shows your enthusiasm!
✨Tip Number 4
Check out our website for job openings and apply directly through it. We love seeing candidates who take the initiative to engage with us. Plus, it gives you a chance to showcase your understanding of what we do at Escode!
We think you need these skills to ace Infrastructure Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Manager role. Highlight your experience with IT infrastructure, incident management, and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of industry standards like ITIL and GDPR.
Showcase Your Leadership Skills:As an Infrastructure Manager, leadership is key. Share examples of how you've led teams or projects in the past. We love to see candidates who can inspire and mentor others while driving operational excellence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Escode
✨Know Your Infrastructure Inside Out
Make sure you’re well-versed in the core components of IT infrastructure, especially those mentioned in the job description like servers, storage, and cloud platforms. Brush up on your knowledge of ITIL standards and security compliance, as these will likely come up during the interview.
✨Showcase Your Incident Management Skills
Prepare to discuss your experience with incident management and how you've handled outages in the past. Have specific examples ready that demonstrate your ability to restore services quickly and maintain operational continuity, as this is a key responsibility for the role.
✨Demonstrate Leadership and Team Management
Since the role involves leading and mentoring a team, be ready to talk about your leadership style and how you foster a culture of accountability. Share examples of how you've successfully managed teams and improved performance, as this will show you can handle the responsibilities of an Infrastructure Manager.
✨Stay Current with Industry Trends
Research the latest trends and emerging technologies in the infrastructure space, particularly around cloud services and security standards like ISO27001 and GDPR. Being able to discuss these topics will not only show your passion for the field but also your commitment to continuous improvement and operational excellence.
