Credit Controller in Manchester

Location: Manchester (2/3 days in the office)

As our Credit Controller, you'll be at the heart of our financial operations, managing customer accounts, driving debt recovery, and helping maintain strong cash flow. Working closely with both customers and internal teams, you'll ensure issues are resolved quickly, payment processes run smoothly, and financial records remain accurate and up to date.

Key Accountabilities:

• Maintain regular contact with clients to ensure invoices are clear for payment.
• Monitor and manage accounts to ensure timely debt payment.
• Handle and resolve payment disputes with clients.
• Track and manage overdue accounts, escalating issues as necessary.
• Liaise with internal Account Managers and key stakeholders to follow up on outstanding Purchase Orders.
• Liaise with Account Managers and other key stakeholders to resolve Escode client queries.
• Have monthly debt reviews with the Team Leader.
• Forecast expected payments for Team Leader.
• Update internal database with concise and clear notes detailing progress on outstanding accounts.
• Issue copies of invoices and credits.
• Chase and resolve more complex debts.
• Liaise with external stakeholders of all levels, ensuring a professional relationship is maintained.
• Process refunds as and where applicable.
• Responsible for adhering to all internal policies and procedures in relation to security best practice.
• Reconcile financial discrepancies and maintain accurate records of customer accounts.
• Negotiate repayment plans with clients.
• Maintain and reconcile unallocated cash on assigned accounts.
• Contribute to the development and improvement of credit control processes.

Skills:

• Proven work experience as a Credit Controller or in a similar role.
• Proficiency in MS Office and accounting software.
• Strong analytical skills and attention to detail.
• Excellent communication and negotiation skills.
• Experience in services industry.
• Familiarity with legal agreements and financial regulations.
• Ability to work independently and as part of a team.
• Effective Communication: Clear, accurate and concise communication is vital for negotiating payment plans, addressing customer queries, and maintaining positive relationships.
• Organisational Skills: Managing multiple tasks, maintaining accurate records, and meeting deadlines require strong organisational abilities.
• Time Management: Prioritising tasks based on urgency and importance helps in preventing overdue payments and maintaining financial health.
• Negotiation Skills: The ability to negotiate payment plans and settlements effectively is crucial for minimising bad debts.
• Customer Service: Providing excellent customer service helps in building trust and ensuring timely payments.
• Problem-Solving: Identifying and resolving issues related to payments and credit management is a key part of the role.
• Attention to Detail: Ensuring accuracy in financial records and transactions is essential to avoid errors and discrepancies.
• Adaptability: Being flexible and adaptable to changing circumstances and new technologies is important in a dynamic financial environment.

We review every application received and will get in touch if your skills and experience match what we are looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work Escode does. To apply, you must be willing and able to undergo the vetting process.