Credit & Collections Team Lead in Manchester

The Credit Control Team Leader is responsible for overseeing the credit control operations within the Software Escrow company. This role ensures the effective management of the company’s credit policies, the timely collection of outstanding debts, and the maintenance of healthy cash flow. The Team Leader will lead a team of credit controllers, providing guidance and support to ensure compliance with credit policies and procedures.

Team Management:

• Lead, coach, and motivate the credit control team to achieve targets and maintain a productive environment.
• Provide training to the team when required to ensure effective team performance.
• Set clear objectives for the team in line with company goals and monitor performance regularly.
• Conduct regular one-to-ones with the team reviewing team performance, coaching, providing feedback and discussing development opportunities.
• Monitor that internal database is up to date with concise and clear notes detailing progress on outstanding accounts.
• Ensure consistent application of credit policies and company procedures.
• Oversee the collection of outstanding debts and manage overdue accounts.
• Identify and implement improvements in the debt collection process to reduce bad debts.
• Liaise with internal Account Managers and key stakeholders to follow up on outstanding Purchase Orders and resolve client queries.
• Reconcile client accounts.
• Forecast expected payments for Team Manager.
• Maintain and reconcile unallocated cash for the assigned ledger.
• Responsible for adhering to all internal policy and procedures in relation to security best practice.
• Assist in preparing for audits by providing accurate accounts receivable records and supporting documentation.
• Contribute to the development and improvement of credit control processes.

Proven work experience as a Credit Control Team Leader or in a similar role.

Proficiency in MS Office and accounting software.

Experience in the software escrow industry or a related field.

Familiarity with escrow agreements and financial regulations.

Time Management:

• Prioritising tasks based on urgency and importance helps in preventing overdue payments and maintaining financial health.
• Providing excellent customer service helps in building trust and ensuring timely payments.

Problem-Solving:

• Identifying and resolving issues related to payments and credit management is a key part of the role.
• Ensuring accuracy in financial records and transactions is essential to avoid errors and discrepancies.
• Being flexible and adaptable to changing circumstances and new technologies is important in a dynamic financial environment.

Team Management and Motivation:

• The ability to lead, coach and motivate the team to achieve their objectives and targets.

If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

All personal data is held in accordance with the NCC Group Privacy Notice. We are committed to diversity and flexibility in the workplace. This role being advertised will be subject to security clearance as a mandatory requirement.