Senior Manager, Infrastructure & Operations in Manchester

The Escode Division is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognising the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability.

The Opportunity:

You will be responsible for the Global Network including all infrastructure, the network team and the supporting global networking infrastructure. The Senior Manager, Infrastructure & Operations will also be responsible for the security and availability of all business-critical applications (e.g. Rancher environment, Kubernetes, ICANN, SFTP, View) as well as IT support applications (e.g. ITSM, MDM, Monitoring, CMDB).

Key Accountabilities:

• Leadership and management of the technical teams that support the technology and understand the wider implications on IT and the wider business.
• Creating a creative and engaging working environment where all the team are appreciated for their contribution.
• Working collaboratively with IT SLT, business partners, project delivery/PM, and all colleagues in Escode.
• Providing and structuring the correct level of support for the technology in scope (e.g. 24x7, on-call etc).
• Deliver projects and programmes to improve the technology of the business.
• Developing backlogs, roadmaps, and strategies for the technology within Infrastructure.
• Ensure that roadmaps and strategies are in place for all key technology areas to support business growth and other key objectives.
• IT Risk register ownership for infrastructure risks, including the tracking of progress against risk items.
• Change Management process ownership for infrastructure and ensuring that the Change Advisory Board process and approvals are followed.
• Ensure IT disaster recovery plan is kept up to date and tested annually.
• Ensure that digital and technology operations are effective through proactive monitoring and reporting, including management reporting to identify and resolve gaps.
• Perform reactive root-cause analysis & pro-active trending to reduce further incidents within the scope of the team.
• Ensuring the data is accurate for the technology in core systems of record (e.g. Register of Technology and Services, ITSM tool, CMDB).
• Responsible for attaining all relevant organisations related accreditations globally, e.g., Cyber Essentials+, ISO27001 etc.
• Acts as an escalation point for any service issues within the scope of the team.
• Stays abreast of industry and technology trends as well as emerging tools and techniques relevant to the role.
• Hands-on experience of working in a technical environment.
• The ability to develop and deliver a technology roadmap strategy that aligns with a business strategy.
• Excellent communication and presentation skills to all levels of an organisation.
• Understand core IT policies, standards and processes and their importance in delivering a good service to the business.
• Stakeholder management across the organisation and within a global function.
• Management and leadership experience of technical teams.
• Excellent relationship management, you can identify important stakeholders and relationships and work with teams to build these.
• User focus, you have an awareness or understanding of user experience and its principles.
• You must be willing to travel to Escode office locations globally and stay away from home on occasion.

Technologies:

You will have strong experience/knowledge with:

• Cloud Native Services within Azure/AWS
• Implementing Cloud Infrastructure within Azure/AWS
• Infrastructure as Code
• Windows Servers 2016 Onwards
• Virtualization (VMWare KVM etc.)

Experience/knowledge with one or more of the following technologies would be desirable but not essential:

• Windows Server technologies such as Entra, Active Directory & Group Policy.
• Firewall Experience
• Ansible Automation Platform / Ansible Tower / AWX
• Rancher
• Version Control (Git)
• Security Awareness
• Network Experience
• Datacentre server (HPE/Dell Servers/Blades) build and configuration
• SSL Certificates

Behaviours:

• Focusing on Clients and Customers
• Being Inclusive and Respectful
• Enabling Performance
• Delivers Brilliantly

About your application: We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.