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For Companies At a Glance
- Tasks: Build strong customer relationships and manage key accounts while mentoring junior team members.
- Company: Global leader in software escrow solutions based in Manchester.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction and drive strategic account success.
- Qualifications: Strong communication skills, customer service experience, and Salesforce proficiency.
- Other info: Join a dynamic team and grow your career in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A global leader in software escrow solutions is seeking a Customer Service Executive in Manchester. The role involves fostering long-term customer relationships, managing client portfolios, and providing exceptional service delivery.
Responsibilities also include mentoring junior team members and resolving complex client issues. The ideal candidate must demonstrate strong communication skills, experience in customer service, and proficiency in Salesforce.
This position offers an opportunity to contribute to strategic account oversight and enhance customer satisfaction.
Senior Customer Success & Key Accounts Manager in Manchester employer: Escode, Part of NCC Group
Contact Detail:
Escode, Part of NCC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success & Key Accounts Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. We need to demonstrate our problem-solving skills and how we handle complex client issues effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
We think you need these skills to ace Senior Customer Success & Key Accounts Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to connect with clients.
Highlight Your Customer Service Experience: We want to see your experience in customer service shine through! Share specific examples of how you've managed client relationships and resolved issues in the past. This will help us understand your approach to fostering long-term relationships.
Demonstrate Your Salesforce Proficiency: If you’ve got experience with Salesforce, let us know! Mention any specific projects or tasks where you used it effectively. This will show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Escode, Part of NCC Group
✨Know Your Customer Success Stuff
Make sure you brush up on customer success strategies and best practices. Be ready to discuss how you've built long-term relationships with clients in the past and how you’ve handled complex issues. This will show that you understand the role and can hit the ground running.
✨Show Off Your Salesforce Skills
Since proficiency in Salesforce is a must, be prepared to talk about your experience with it. Maybe share specific examples of how you've used Salesforce to manage client portfolios or improve service delivery. If you have any tips or tricks for using the platform effectively, don’t hesitate to mention those!
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like resolving a tricky client issue or mentoring a junior team member. Think of examples from your past experiences where you successfully navigated these scenarios. This will demonstrate your problem-solving skills and leadership abilities.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role, so practice articulating your thoughts clearly. During the interview, maintain eye contact and engage with your interviewer. This not only shows confidence but also helps build rapport, which is crucial in customer success.
