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- Tasks: Manage key accounts, support onboarding, and ensure customer satisfaction.
- Company: Leading software escrow solutions provider based in Manchester.
- Benefits: Competitive salary, flexible remote work, and opportunities for training.
- Why this job: Join a dynamic team and build lasting relationships with clients.
- Qualifications: Strong communication skills, problem-solving abilities, and Salesforce experience.
- Other info: Opportunity to mentor juniors and contribute to process improvements.
The predicted salary is between 36000 - 60000 £ per year.
A software escrow solutions provider in Manchester is seeking a Customer Service Executive to foster long-term customer relationships while providing exceptional service delivery.
Key responsibilities include:
- Managing a portfolio of clients
- Supporting onboarding efforts
- Ensuring data accuracy
The ideal candidate will possess strong communication and problem-solving skills and have experience with Salesforce. This role includes:
- Training and mentoring junior team members
- Contributing to process improvements
- Ensuring customer satisfaction
The position operates on-site with some remote flexibility.
Senior Customer Service Exec – Key Accounts & Renewals in Manchester employer: Escode, Part of NCC Group
Contact Detail:
Escode, Part of NCC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Exec – Key Accounts & Renewals in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Service Exec role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Be ready to share examples of how you've fostered long-term relationships and tackled challenges in previous roles.
✨Tip Number 3
Show off your Salesforce skills! If you've got experience with it, make sure to highlight that in conversations. Companies love candidates who can hit the ground running, so be prepared to discuss how you've used it to improve customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Customer Service Exec – Key Accounts & Renewals in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: In your application, make sure to highlight your strong communication skills. We want to see how you can connect with clients and foster those long-term relationships that are so important in this role.
Demonstrate Problem-Solving Prowess: Don’t shy away from sharing examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with effective solutions for our clients.
Experience with Salesforce is Key: If you've got experience using Salesforce, make it known! We’re looking for someone who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Escode, Part of NCC Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially in relation to managing key accounts. Be ready to share examples of how you've built long-term relationships with clients and handled tricky situations. This will show that you understand the importance of exceptional service delivery.
✨Get Familiar with Salesforce
Since experience with Salesforce is a must, take some time to get comfortable with the platform if you’re not already. Be prepared to discuss how you've used it in past roles, or how you would leverage it to ensure data accuracy and improve customer satisfaction.
✨Show Off Your Problem-Solving Skills
Think of specific instances where you've successfully resolved customer issues or improved processes. Highlighting your problem-solving abilities will demonstrate that you're proactive and can contribute to process improvements within the team.
✨Be Ready to Mentor
As this role involves training and mentoring junior team members, come prepared with ideas on how you would approach this. Share any previous mentoring experiences and how you helped others grow, as this will show your leadership potential and commitment to team success.