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- Tasks: Lead the design and management of end-user computing services for a global tech leader.
- Company: Join Escode, a pioneer in software escrow solutions with over 40 years of expertise.
- Benefits: Competitive salary, diverse work culture, and opportunities for global travel.
- Why this job: Make a real impact by enhancing employee productivity and experience through innovative IT solutions.
- Qualifications: Experience in IT management, strong technical skills, and leadership abilities.
- Other info: Dynamic environment with a commitment to diversity and flexibility.
The predicted salary is between 36000 - 60000 £ per year.
Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.
The End User Compute Lead is responsible for overseeing the design, delivery, and lifecycle management of end-user computing services across the organization. This includes managing hardware (laptops, desktops, mobile devices), operating systems, and associated software platforms to ensure secure, efficient, and user-centric IT services. The role provides leadership in defining EUC strategy, implementing technology standards, and driving continuous improvement to enhance employee productivity and experience.
Key Accountabilities- Strategic Leadership: Define and maintain the EUC roadmap aligned with organizational goals, ensuring scalability, security, and compliance with industry best practices.
- Device Lifecycle Management: Oversee the full lifecycle of end-user devices, including procurement, configuration, deployment, patching, and end-of-life processes. Develop and enforce EUC technology standards, ensuring adherence to IT policies, security frameworks, and regulatory requirements.
- Operational Excellence: Manage day-to-day EUC operations, including incident resolution, OS upgrades, and application updates, while maintaining high service levels and user satisfaction. Collaborate with third-party providers and internal teams to optimize EUC services, negotiate contracts, and ensure cost-effective solutions. Lead and mentor EUC team members, fostering a culture of accountability, innovation, and continuous improvement.
- Project Delivery: Drive EUC-related projects, such as technology refresh programs, cloud adoption initiatives, and automation of provisioning processes.
- Core Technical Expertise: Strong knowledge of Windows OS, macOS, and mobile platforms. Strong knowledge of M365 including Power Platform. Experience with Microsoft Intune, Autopilot, Active Directory, and endpoint security solutions. Proficiency in patch management, OS upgrades, and device encryption standards. Familiarity with ITIL/ITSM best practices for asset and configuration management.
- Infrastructure & Automation: Understanding of virtualization technologies (e.g., VMware, VDI solutions). Experience with automation tools for device provisioning and configuration management.
- Security & Compliance: Knowledge of device security strategies, compliance frameworks, and governance processes.
- Leadership & Communication: Ability to lead cross-functional teams and manage third-party vendors. Excellent communication and stakeholder management skills to translate technical concepts into business outcomes.
- ITIL Foundation or higher.
- Microsoft Certified: Modern Desktop Administrator Associate.
- Relevant security certifications (e.g., CompTIA Security+).
You must be willing to travel to Escode office locations globally and stay away from home on occasion.
Behaviours- Focusing on Clients and Customers
- Being Inclusive and Respectful
- Enabling Performance
- Delivers Brilliantly
End User Compute Lead in Manchester employer: Escode, Part of NCC Group
Contact Detail:
Escode, Part of NCC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Compute Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Escode and understanding their EUC strategy. Tailor your answers to show how your skills align with their goals. Confidence is key, so practice makes perfect!
✨Tip Number 3
Showcase your technical expertise! Be ready to discuss your experience with Windows OS, M365, and device management tools. Highlight any relevant projects you've led that demonstrate your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our career opportunities for other roles that might suit you.
We think you need these skills to ace End User Compute Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the End User Compute Lead role. Highlight your expertise in device lifecycle management and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or managed projects in the past, especially in areas like security and compliance.
Showcase Your Technical Skills: Don’t forget to mention your technical know-how! We’re looking for strong knowledge of Windows OS, macOS, and M365, so make sure these are front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Escode, Part of NCC Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, macOS, and mobile platforms. Familiarise yourself with Microsoft Intune, Autopilot, and endpoint security solutions. Being able to discuss these technologies confidently will show that you're the right fit for the End User Compute Lead role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led cross-functional teams or managed third-party vendors in the past. Highlight your ability to foster a culture of accountability and innovation. This will demonstrate that you can effectively lead the EUC team and drive continuous improvement.
✨Understand the Business Impact
Be ready to explain how your technical decisions can translate into business outcomes. Discuss how you can enhance employee productivity and experience through effective end-user computing services. This shows that you understand the bigger picture and are aligned with Escode's goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to device lifecycle management or operational excellence. Think about past experiences where you resolved incidents or implemented technology standards, and be prepared to share those stories.
