Service Engineer

Join Esco as a Service Engineer to contribute to the success of the company through effective site service support for equipment installation, service, commissioning, breakdowns, IOQ testing, and spare replacements. This is a key customer-facing role and requires professionalism and demeanor on-site to meet and exceed expectations for repeat business and validation of equipment across the UK and Ireland.

Responsibilities:

– Carry out installation, commissioning, validation, IOQ testing, troubleshooting or replacement of parts on client sites, but support if needed anywhere in the UK / Ireland.

– Work with remote support as required to troubleshoot equipment failures to enable completion of work during the visit, this may require occasional working away from home.

– Work with the site work coordinator on scheduling for work

– Ensure test equipment is kept in good working order and highlighted to the service coordinator when calibration is due

– Ensure any tools and parts required to perform the site work is taken to site for use and are maintained appropriately for use.

– Carry out work effectively and efficiently to meet Esco and client requirements.

– Ensure site work reports are generated for each site visit, contain all the correct and pertinent information and are submitted immediately after completing the site work.

– Give clear communications and understanding to clients and other Esco staff

– Work with, support and receive support as required from other Esco colleagues, working as a team to complete larger site work activities. Working alone to complete smaller site activities.

– Support activities as required within Esco for the common success and goal of the company

– Provide regular updates and communication via the Viber communication tool Esco utilize for global communications.

– Submit expense claims, receipts and reports in a timely manner

– Maintain a professional approach at all times within Esco and on site.

– Provide feedback and reports on equipment and process issues in order to have continual improvement of products via feedback loop

– Honest and open approach on when issues, mistakes or errors occur, and maintain open 2 way dialogue with managers and vice versa.

– Study Esco documentation in addition to the training to ensure knowledge of the products is increased and maintained.

Job Details:

• Type: Full-time
• Schedule: Monday to Friday, Flexitime, No weekends
• Work Location: Remote, London

Requirements:

· Diploma or Degree in Engineering

· Ideally 3 year+ working experience in equipment repair and troubleshooting

· Great interpersonal and communication skills

· Good analytical and problem-solving skills

· Willing to travel locally and abroad