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- Tasks: Install, validate, and troubleshoot equipment while providing top-notch service to clients.
- Company: Esco is a leading company focused on delivering exceptional service and support.
- Benefits: Enjoy a flexible schedule, remote work options, and opportunities for continuous training.
- Why this job: Join a dynamic team where your skills directly impact customer satisfaction and business success.
- Qualifications: Preferred candidates have an Advanced/Higher Certificate and 2 years of sales experience.
- Other info: This role involves travel and collaboration with support teams for effective problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Join Esco as a Service Engineer to contribute to the success of the company through effective site service support for equipment installation, service, commissioning, breakdowns, IOQ testing, and spare replacements. This is a key customer-facing role and requires professionalism and demeanor on-site to meet and exceed expectations for repeat business and validation of equipment across the UK and Ireland.
Responsibilities:
- Install, commission, validate, and troubleshoot equipment on client sites.
- Work remotely with support teams to resolve issues, occasionally requiring travel.
- Coordinate schedules with the site work coordinator.
- Maintain and calibrate test equipment, tools, and spare parts.
- Generate and submit detailed site reports after each visit.
- Communicate clearly with clients and Esco staff.
- Collaborate with colleagues for larger projects or work independently on smaller tasks.
- Provide feedback on equipment and processes for continuous improvement.
- Maintain professionalism and uphold Esco’s standards.
- Submit expenses and reports promptly.
- Continuously enhance product knowledge through training and documentation.
Job Details:
- Type: Full-time
- Schedule: Monday to Friday, Flexitime, No weekends
- Work Location: Remote
Education: Advanced/Higher Certificate (preferred)
Experience: Sales: 2 years (preferred)
Service Engineer employer: Esco
Contact Detail:
Esco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarize yourself with Esco's products and services. Understanding the equipment you'll be working with will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Highlight your customer service skills. Since this role is customer-facing, showcasing your ability to communicate effectively and maintain professionalism will set you apart from other candidates.
✨Tip Number 3
Prepare for technical questions related to installation and troubleshooting. Brush up on your technical knowledge and be ready to discuss how you've handled similar situations in the past.
✨Tip Number 4
Network with current or former Esco employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Engineer position at Esco. Understand the key responsibilities and required skills, such as equipment installation, troubleshooting, and client communication.
Tailor Your CV: Customize your CV to highlight relevant experience in service engineering, sales, and customer-facing roles. Emphasize any specific achievements or projects that demonstrate your ability to meet and exceed client expectations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and how your background aligns with Esco's needs. Mention your experience with equipment validation and your commitment to professionalism on-site.
Highlight Continuous Learning: In your application, emphasize your willingness to enhance product knowledge through training and documentation. This shows your commitment to continuous improvement, which is important for the role.
How to prepare for a job interview at Esco
✨Showcase Your Technical Skills
Be prepared to discuss your experience with equipment installation, commissioning, and troubleshooting. Highlight specific examples where you successfully resolved issues on-site, as this will demonstrate your technical competence and problem-solving abilities.
✨Emphasize Communication Skills
Since this is a customer-facing role, it's crucial to convey your ability to communicate clearly and professionally. Practice articulating how you've effectively interacted with clients and team members in the past, especially during challenging situations.
✨Demonstrate Flexibility and Adaptability
Given the nature of the job, you may need to travel and work remotely. Share experiences that showcase your adaptability to changing environments and schedules, and how you manage your time effectively while maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-life scenarios, such as handling breakdowns or coordinating with support teams. Think through potential challenges you might face in the role and how you would approach them, demonstrating your proactive mindset.
