Customer Services Executive

About Esco Lifesciences

Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community.

Role Purpose

The Customer Services Executive is responsible for delivering efficient end to end customer support across post sales order processing, purchasing co-ordination, and general administrative functions. The role ensures accurate order management, timely procurement of goods and services, and smooth day-to-day operations, supporting both customer satisfaction and internal business efficiency.

Location - Office Based in Barnsley, South Yorkshire (S70)

Hours - 08:00 – 16:30, Monday to Friday

Key Responsibilities

• Order Processing and Customer Service

• Review customer purchase orders against quotations, identifying and resolving any discrepancies with customers and internal teams
• Record and maintain all orders within our ERP system and generate order confirmations
• Check inventory availability to determine accurate lead times and communicate these to customers
• Co-ordinate with Logistics to source out of stock items from our factory or local suppliers
• Obtain internal approvals prior to releasing order confirmations to customers
• Act as a key point of contact for customer and dealer enquiries, providing timely updates on order status and answers to general enquiries
• Coordinate with warehouse and logistics teams to ensure efficient receipt and dispatch of goods, ensuring customers are kept informed throughout the full order lifecycle
• Handle customer queries and complaints professionally, ensuring a positive resolution

• Source and procure goods and services in line with company requirements, ensuring quality and cost effectiveness
• Maintain relationships with suppliers and vendors
• Raise and manage purchase orders in line with internal procedures
• Track and expedite orders to ensure timely delivery
• Work closely with internal teams to align procurement with operational needs

• Support day-to-day administrative operations to ensure smooth business functioning
• Maintain accurate records of procurement, contracts, and documentation
• Ensure compliance with internal processes and document control requirements
• Assist with coordination of meetings, events, and travel arrangements where required
• Act as a central point of contact for internal and external administrative matters
• Support internal communication and co-ordination across departments
• Undertake ad hoc administrative tasks as required

Skills and Experience

• A Bachelor’s degree (BSc) in a scientific discipline or related field is highly desirable
• Previous experience in customer service, order processing, purchasing, or administration
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail with accurate data entry capability
• Excellent communication and interpersonal skills
• Customer focused with a professional and positive approach
• Ability to work both independently and collaboratively within a team
• Experience with CRM systems and Microsoft Office applications
• Reliable, adaptable, and able to perform under pressure
• Strong sense of accountability and ownership