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- Tasks: Process customer orders and ensure smooth communication with clients and suppliers.
- Company: Join Esco Lifesciences, a leader in lab and medical equipment manufacturing.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a mission-driven company that impacts global health.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Dynamic office environment with a focus on teamwork and professionalism.
The predicted salary is between 30000 - 42000 £ per year.
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.
Role Purpose: To contribute to the success of Esco through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with Esco business objectives. This is a detail orientated role requiring varying tasks working with all departments, requiring good judgement, organisation and the ability to remain calm and professional in all situations.
Location: Office based, Monday to Friday 08:00 hours to 16:30 hours
Reporting Relationships: Esco Board of Directors – Indirect Reporting
Job Description: The role of Customer Service Post Sales Order Processor will be inclusive of but not necessarily limited to the following for Esco GB Ltd.
Principle Accountabilities – Order Processing:
- When Purchase Order is received, check it against the quotation and if there are discrepancies request the customer and/or pre-sales to amend the PO or/and quote
- Tabulate the order into the PO registry
- Check the inventory if stock is available to determine the lead time to give to customer
- If the ordered item is out stock, request purchaser to order from factory or from local suppliers
- Key in the order into Business Central (BC) and then generate order confirmation (OC)
- Send the quotation, PO and OC to the General Manager and the Accountant for approval
- Once approved, send to customer
- Answer customer queries about their order
Note:
- Each order takes different amounts of time to finish depending on how many items in the order.
- Processing of service orders is a lot more complicated because the order needs tagging to the service items.
- If a service item card does not exist, the creation of one would need to be implemented.
Person Requirements:
- Organisational and Planning Skills: Ability to manage multiple projects and meet deadlines
- Ability to work independently and as part of a team
- Communication and Interpersonal Skills: Strong interpersonal and communication skills for building and maintaining relationships with customers, representatives and colleagues
- Competent with CRM systems and Microsoft Office suite
- Understanding of customer service principles and best practices
- Good standard of general education, GCSEs or equivalent in English and Maths (grade C or above)
- Strong attention to detail with accurate data entry skills
- Customer-focused attitude with a positive and professional manner
- Reliable, organised, and able to work under pressure
- Flexible and adaptable to changing business needs
- Strong sense of accountability and ownership
- Previous experience in customer service, administration, or order processing
- Handling customer queries and complaints professionally
Seniority level: Entry level
Employment type: Full-time
Job function: Manufacturing and Medical Equipment Manufacturing
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Customer Service – Post Sales Order Processor employer: Esco
Contact Detail:
Esco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Post Sales Order Processor
✨Tip Number 1
Get to know the company inside out! Research Esco Lifesciences Group and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and professionally. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Esco and any tips they might have for you. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to Esco's success.
We think you need these skills to ace Customer Service – Post Sales Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service – Post Sales Order Processor role. Highlight your organisational skills and any experience with order processing or customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Esco and how your background makes you a great fit for the team. Keep it professional but let your personality show through!
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, make sure to proofread your application materials. Typos or errors can give the wrong impression, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Esco family!
How to prepare for a job interview at Esco
✨Know Your Stuff
Before the interview, make sure you understand Esco Lifesciences Group and their products. Familiarise yourself with their order processing system and customer service principles. This will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Organisation Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and meet deadlines, as this will be crucial for the position.
✨Practice Your Communication
Effective communication is key in customer service. Think of scenarios where you've had to handle customer queries or complaints. Practise articulating these experiences clearly, highlighting your ability to remain calm and professional under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.