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- Tasks: Support sales targets, coordinate with teams, and manage customer relationships.
- Company: Esco Lifesciences Group is a global leader in lab and medical equipment since 1978.
- Benefits: Gain hands-on experience, work in a dynamic environment, and enjoy professional growth opportunities.
- Why this job: Join a forward-thinking company making a real impact on global health and innovation.
- Qualifications: Diploma or degree in relevant fields; customer support experience preferred.
- Other info: Opportunity to collaborate with diverse teams and enhance your skills in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.
Role Purpose: To contribute to the success of Esco through detailed, efficient office support and professionalism internally and with customers and suppliers in line with Esco business objectives. This is a detail-oriented role requiring varying tasks working with all departments, requiring good judgement, organization, and the ability to remain calm and professional in all situations.
Responsibilities:
- Ensuring that the service sales targets and margins are achieved
- Coordination with the factory to gain delivery times and costing where needed
- Preparing and following up on quotations by email & phone
- Tendering for service contracts
- Sourcing, calling & maintaining new customers
- Review of Client Terms & Conditions ensuring limited exposure for Esco
- Coordination with the factory to gain delivery times and costing where needed
- Coordinate with engineers to gain information/drawings
- Review of customer specifications to determine requirements
- Aid in compiling customer sales presentations
- Prioritize quotation requests and ensure quote deadlines are met
- Maintenance of the Reddot CRM system, ensuring the on-time follow-up for renewal of new and existing service contracts
- Maintaining and updating service items in the Navision accounting system
- Sales Forecasts, Sales Reporting/Statistical assessment for BOD reports
- Work with Esco’s marketing department to develop literature, signage, and tools to be used at shows, sales events, and by customers to help Esco achieve their sales objectives
- Coordinating with the Esco marketing department
- Collate sales information/contacts for sharing with marketing for e-blasts
- Collaborating with Esco’s Service team to promote Esco service sales and utilize the service team to promote and advise on new equipment sales
- Maintaining Esco’s existing customer database
Qualifications:
- Diploma / bachelor’s degree in economics/engineering, preferably specialized in sales and marketing. Degrees in other fields are welcomed.
- 1 years+ hands-on customer support/Inside sales experience, efficient in handling paperwork and achieving customer satisfaction is preferred.
- Excellent verbal and written communications skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Laboratory experience including working with standard equipment such as biosafety cabinet, incubator, fume hoods etc will be advantageous.
- Proficient in MS Office like MS Word, MS Excel, MS Power Point, Outlook etc, Proficient in CRM systems.
- Proactive attitude and shows responsibility and able to work under pressure.
- Understanding of production and marketing techniques, including production processes and sales analysis.
Customer Service Inside Sales Executive employer: Esco
Contact Detail:
Esco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Inside Sales Executive
✨Tip Number 1
Familiarise yourself with Esco Lifesciences Group's products and services. Understanding their laboratory and pharmaceutical equipment will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Esco on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer relationships. Being able to share specific examples will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock sales forecast or report based on hypothetical data. This will showcase your analytical abilities and understanding of sales processes, making you stand out as a candidate.
We think you need these skills to ace Customer Service Inside Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and inside sales. Emphasise any specific achievements or skills that align with the responsibilities outlined in the job description, such as handling quotations or maintaining customer databases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Esco Lifesciences Group and its commitment to excellence. Mention how your background in sales and customer support can contribute to their business objectives, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and CRM systems, as well as your ability to multi-task and manage time effectively. Provide examples of how you've successfully used these skills in previous roles.
Showcase Your Laboratory Experience: If you have laboratory experience, make sure to mention it in your application. Discuss any familiarity with standard equipment like biosafety cabinets or incubators, as this could set you apart from other candidates.
How to prepare for a job interview at Esco
✨Research the Company
Before your interview, take some time to learn about Esco Lifesciences Group. Understand their products, values, and recent developments in the industry. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Service Inside Sales Executive, showcasing your customer service experience is crucial. Prepare examples of how you've handled difficult situations or exceeded customer expectations in the past. This will highlight your ability to maintain professionalism under pressure.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your familiarity with laboratory equipment and CRM systems. Brush up on relevant terminology and processes, as this will demonstrate your capability to understand and communicate effectively with clients and colleagues.
✨Showcase Your Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific tools or methods you use to stay organised, which will reassure the interviewer of your suitability for the position.
