At a Glance
- Tasks: Support pre-sales and post-sales activities while delivering top-notch customer service.
- Company: Join Esco Lifesciences, a global leader in lab and medical equipment.
- Benefits: Competitive salary, growth opportunities, and a collaborative work culture.
- Other info: Dynamic role with opportunities for professional development.
- Why this job: Be part of a team that makes a real impact on global health.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Office Based, Barnsley, South Yorkshire S70
Contract Type: Permanent, Full-time, (37.5 hrs) Monday to Friday, 08:00 to 16:30
Salary: Competitive
About Esco Lifesciences
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community.
Reporting To: Direct Manager: Service Manager, Matrix Manager: Commercial Director
Job Purpose: To support the success of Esco through efficient coordination of pre-sales and post-sales service activities while delivering excellent customer support and administrative assistance. The role acts as a key liaison between customers, service engineers, sales teams, and internal departments to ensure smooth operations, customer satisfaction, and achievement of service sales objectives.
Key Responsibilities:
- Pre-Sales & Service Sales Support
- Support the service team and all service sales-related activities within the company.
- Prepare, submit, and follow up on quotations, tenders, and service contracts via email and phone.
- Coordinate with customers regarding service inquiries, pricing, and contract renewals.
- Assist in achieving service sales targets and maintaining service margins.
- Source, contact, and maintain relationships with new and existing customers.
- Review customer terms and conditions to ensure limited business risk exposure.
- Post-Sales & Customer Service Operations
- Act as an extension of the field service team to maintain strong customer relationships and deliver high standards of customer service.
- Process customer purchase orders and generate service order confirmations via the system.
- Submit service order confirmations to the Service Coordinator and relevant departments.
- Prepare and send proforma invoices and service order confirmations to customers.
- Follow up on customer payments and ensure timely processing.
- Coordinate with factory and logistics teams regarding delivery schedules, costing, and spare parts requirements.
- Support engineers and technicians by preparing documentation, parts, and service-related materials.
- Inventory & Reporting
- Monitor inventory stock levels and support stock-taking activities.
- Check stock availability and prepare spare parts for technicians and engineers.
- Generate weekly and monthly sales, purchase order, and service activity reports.
- Maintain accurate records, documentation, and filing systems.
- General Responsibilities
- Work collaboratively with cross-functional teams to ensure smooth operational support.
- Demonstrate professionalism, adaptability, and attention to detail in all tasks.
- Handle multiple priorities while remaining calm under pressure and meeting deadlines.
- Continuously learn and develop understanding of Esco products, equipment, and technical processes.
Key Requirements:
- Minimum 1 year of sales experience (preferably in laboratory or scientific equipment).
- Bachelor’s degree in Business, Economics, Engineering, or related fields; specialization in service or sales is an advantage.
- Previous experience in customer service, service coordination, sales support, or administrative operations is preferred.
- Excellent spoken and written English Language communication skills.
- Strong organizational, administrative, and interpersonal skills.
- Proficient in Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook, and PDF handling.
- Experience with ERP systems.
- Good analytical skills with understanding of service operations, production processes, and sales reporting.
- Strong attention to detail with a proactive and customer-focused mindset.
- Ability to work independently, within a team, and under pressure to meet deadlines.
- Professional attitude, adaptability, and willingness to learn technical aspects of Esco products and services.
Note: Responsibilities may evolve in line with business growth and objectives.
Why Join Esco Lifesciences:
- Work for a globally recognised brand in life sciences.
- Collaborative, international, and growth-oriented culture.
- Strong development and advancement opportunities.
By submitting your application, you consent to Esco Lifesciences processing your personal data in accordance with applicable data protection laws General Data Protection Regulation (GDPR) and our Privacy Policy.
Esco Lifesciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful workplace for all employees and applicants.
Pre & Post Sales Advisor - Service Operations in Barnsley employer: Esco
Esco Lifesciences is an exceptional employer located in Barnsley, South Yorkshire, offering a collaborative and growth-oriented work culture that prioritises employee development. With a commitment to innovation and quality, employees benefit from strong advancement opportunities within a globally recognised brand in the life sciences sector, all while enjoying a supportive environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Pre & Post Sales Advisor - Service Operations in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching Esco Lifesciences and understanding their products and services. We want to see that you’re genuinely interested in the company and the role. Plus, having some insightful questions ready can really impress the interviewers!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it aligns with the Pre & Post Sales Advisor role. We recommend rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, apply through our website for the best chance at landing that position!
We think you need these skills to ace Pre & Post Sales Advisor - Service Operations in Barnsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pre & Post Sales Advisor role. Highlight your relevant experience in sales support and customer service, and show us how you can contribute to our team at Esco Lifesciences.
Showcase Your Skills:We want to see your organisational and communication skills shine through! Use specific examples from your past experiences that demonstrate your ability to handle multiple priorities and maintain strong customer relationships.
Be Professional Yet Personable:While professionalism is key, don’t forget to let your personality come through. We appreciate a friendly tone that reflects your proactive and customer-focused mindset. It helps us get a sense of who you are!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at Esco
✨Know Your Stuff
Make sure you understand Esco Lifesciences and their products inside out. Familiarise yourself with their laboratory and bioprocess equipment, as well as the IVF medical devices they manufacture. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service or sales support. Think of specific examples where you successfully resolved issues or built strong relationships with clients. This will demonstrate your ability to excel in a customer-focused environment.
✨Prepare for Role-Specific Questions
Anticipate questions related to pre-sales and post-sales activities. Be ready to explain how you would handle tasks like preparing quotations, coordinating with customers, and managing service orders. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be prepared to discuss how you manage multiple priorities and deadlines. Share examples of how you've successfully juggled various tasks in past roles, and highlight any tools or methods you use to stay organised, such as ERP systems or Microsoft Office applications.
