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- Tasks: Be the go-to person for customer projects, ensuring their needs are met while balancing business goals.
- Company: Join ESCO Maritime Solutions, a leader in maritime support and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer relationships and driving project success.
- Qualifications: Ideal for those with HND or equivalent in relevant fields and strong communication skills.
- Other info: Willingness to travel and work flexible hours is required.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Through Life Support – Coordinator role at ESCO Maritime Solutions
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Join to apply for the Through Life Support – Coordinator role at ESCO Maritime Solutions
The successful person will be joining an experienced, multi-disciplined, customer facing team and will be expected to collaborate across all departments to ensure the customer needs are met. Often acting as the primary interface between the customer and business, you will have some technical and commercial acumen and be able to balance priorities, customer deliverables and business needs.
Key Responsibilities
- To be the primary customer contact for assigned projects, ensuring achievement of customer requirements along with meeting the business goals of schedule, quality and cost.
- Define and develop solutions that meet the customers’ needs (technical, cost, schedule, quality), providing technical and commercial justification and securing agreement from internal and external stakeholders for the appropriate outcomes with commercial agreement for delivery.
- Identify and secure the requirements across the business to successfully execute projects, liaising with the appropriate direct and indirect teams regarding resources and the Supply Chain department with regards to materials.
- Provide an interface between the customer, department and operations teams, ensuring a timely flow of accurate information (technical, cost, schedule, quality) in all directions, to enable effective delivery of customer needs with minimum disruption and impact.
- Deliver performance against agreed plans, identifying corrective actions as appropriate to ensure that cost, schedule, performance and any identified risks are managed to ensure that customer satisfaction is met, and communicating project status by preparing and presenting regular reports to key stakeholders both internally and externally to ESCO.
- Create and grow a collaborative and synergistic relationship with assigned customers, identifying and maximising opportunities to grow the relationship and win new or follow-on business.
- Support the team by communicating a shared vision and creating a team environment that encourages people to support each other in working towards a common objective.
- Carry out any other duties as reasonably required by Management.
Skills/Qualifications Required
- Experience within a manufacturing, operational project delivery or Through Life Support environment, with knowledge and practical experience of best practice Through Life Support Management techniques in a comparable role preferred.
- Ability to build effective relationships with both internal and external customers and key stakeholders and contribute effectively to a team and consistently promote teamwork.
- Ability to communicate effectively, both verbally and in writing with personnel at all levels of an organisation and liaise with both internal and external customers and key stakeholders.
- Ability to work on own initiative with a high level of self-motivation, possessing the skills and ability to deal with ambiguity, changing priorities and conflicting requirements.
- Excellent organisational skills, with the ability to effectively plan and prioritise workload. Strong project delivery skills, with excellent attention to detail and the ability to motivate and influence others to work to deadlines.
- Awareness and understanding of Health and Safety requirements and legislation.
- PC literate in Microsoft Office (Outlook, Word, Excel, Powerpoint) and Atlassian (JIRA, Confluence).
- Educated to a minimum of HND level or equivalent in a relevant subject (electronics, electrics, mechanical).
Additional Requirements
- Driving license required with travel to alternative locations in the UK and abroad to undertake occasional off-site activities required.
- Working overtime, including weekends and unsociable hours to support customer requirements as and when required.
Values
Integrity: Always strives to do the right thing in the right way, valuing honesty, owning their own performance, aiming to do the best they can and demanding the same of others.
Safety: Places a high priority on safety, aiming to protect themselves, their colleagues, their customers and everyone they interact with at all times.
Quality: Does not compromise on doing the best job possible, ensuring they are always meeting or exceeding the standards expected by ourselves, our customers and the authorities.
Innovation: Striving for technical excellence in all of their work, continuously looking for ways to improve the quality and performance of our products and processes and finding inventive ways to overcome challenges.
Customer Service: Always puts the customer at the forefront of their thinking, looking to deliver on all promises and find ways to offer additional benefits.
Teamwork: Values teamwork and collaboration to achieve both their own and their colleagues’ goals.
Note: All candidates must be eligible to achieve the relevant security vetting level applicable to the role.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Defense and Space Manufacturing
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Through Life Support - Coordinator employer: ESCO Maritime Solutions
Contact Detail:
ESCO Maritime Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Through Life Support - Coordinator
✨Tip Number 1
Familiarise yourself with the Through Life Support Management techniques. Understanding these best practices will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the maritime and defence sectors. Engaging with industry contacts can provide insights into the company culture at ESCO Maritime Solutions and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your ability to balance customer needs with business goals will be crucial in showcasing your fit for this role.
✨Tip Number 4
Stay updated on the latest trends and technologies in the maritime industry. Showing that you're knowledgeable about current developments can set you apart from other candidates and demonstrate your passion for the field.
We think you need these skills to ace Through Life Support - Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Through Life Support - Coordinator.
Highlight Relevant Experience: Emphasise any previous experience in project delivery or customer-facing roles. Use specific examples to demonstrate your ability to manage customer relationships and deliver on project goals.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to communicate clearly and concisely. Include examples of how you've successfully liaised with stakeholders in past positions.
Demonstrate Teamwork and Initiative: Illustrate your ability to work collaboratively within a team and your initiative in managing tasks independently. Provide examples that showcase your organisational skills and how you’ve contributed to team success.
How to prepare for a job interview at ESCO Maritime Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Through Life Support - Coordinator role. Familiarise yourself with the key tasks such as customer interaction, project management, and collaboration across departments. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since this role involves being the primary contact for customers, demonstrate your ability to communicate effectively. Prepare examples of how you've successfully managed stakeholder relationships in the past, both verbally and in writing.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved issues in a project setting. Emphasise your technical and commercial acumen, and how you've balanced priorities to meet customer deliverables while achieving business goals.
✨Demonstrate Teamwork and Collaboration
This position requires working closely with various teams. Share experiences that showcase your ability to work collaboratively, support team objectives, and foster a positive team environment. Highlight any successful projects where teamwork was essential.
