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- Tasks: Provide IT support, manage user accounts, and assist with projects for operational efficiency.
- Company: Successful business in Fife with a small, dynamic IT team.
- Benefits: Early finish on Fridays, remote work, pension contributions, and a discretionary bonus.
- Other info: Enjoy an excellent work/life balance and career growth opportunities.
- Why this job: Join a hands-on role where you can solve problems and support users daily.
- Qualifications: Basic SQL, knowledge of Active Directory, and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Fife
Salary: 30,000- 35,000 per annum + up to 15% non-contractual bonus
Working Arrangements: 4 days on site, 1 day from home - 14:00 finish on a Friday.
About the Company
We are working with a highly successful business in Fife, with around 100 users across desktops and terminals. The IT team is small but pivotal, ensuring smooth day-to-day operations and supporting key projects.
Role Overview
We are seeking a proactive IT Analyst to join our clients 2-person IT team. Reporting to the IT Manager, you will provide technical support across the business, maintain IT systems, and contribute to projects that drive operational efficiency. This is a hands-on role ideal for someone who enjoys problem-solving, supporting users, and working across different IT platforms.
Key Responsibilities
- Provide day-to-day IT support for approximately 100 users (desktop and terminals)
- Manage user accounts, permissions, and access across systems
- Support Office applications and ERP systems, including troubleshooting and user guidance
- Run ad hoc data queries and assist with reporting
- Assist with IT projects and initiatives as required
- Collaborate closely with IT Manager and other stakeholders to ensure seamless IT operations
Required Skills & Experience
- Basic SQL experience for data queries
- Knowledge of Active Directory and Azure
- Experience or familiarity with ERP systems (Dynamics NAV preferred)
- Strong problem-solving skills and ability to work independently in a small team
- Excellent communication skills for interacting with users across the business
Benefits
- Early finish on Fridays
- 1 day of your choice working from home
- 7% Pension contributions
- 15% discretionary bonus
- Excellent work/life balance
- AND MUCH MORE.
Are you keen on finding out more about this brilliant role? Please hit APPLY TODAY!
IT Support Analyst in Scotland employer: Escape
Contact Detail:
Escape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and brush up on your SQL and Active Directory knowledge. Practising your problem-solving skills will help you shine when it counts.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm for IT and helping users come through. A positive attitude can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces!
We think you need these skills to ace IT Support Analyst in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the IT Support Analyst role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your SQL knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our small but mighty team. Keep it concise and engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be interacting with users across the business, it's crucial to demonstrate your excellent communication skills in your application. Whether it’s through your CV or cover letter, let us know how you’ve effectively supported users in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Escape
✨Know Your Tech
Brush up on your technical skills, especially around SQL, Active Directory, and ERP systems like Dynamics NAV. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical knowledge and problem-solving abilities.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your proactive approach and ability to work independently in a small team.
✨Communicate Clearly
Since you'll be interacting with users across the business, practice explaining technical concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your ideas clearly and effectively.
✨Understand the Company Culture
Research the company and its values. Knowing about their operations and the importance of the IT team will help you tailor your responses. Show enthusiasm for contributing to their success and maintaining smooth day-to-day operations.