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- Tasks: Lead a small team in managing international orders and logistics.
- Company: Established manufacturing client with a focus on quality and compliance.
- Benefits: Early Friday finish, 34 days holiday, and generous pension contributions.
- Other info: Stable environment with opportunities for hybrid working after onboarding.
- Why this job: Take ownership of customer service and make a real impact in global operations.
- Qualifications: Experience in customer service, export, and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Escapes established manufacturing Client has an opportunity for a hands-on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities. This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day-to-day coordination of global shipments.
Responsibilities of the role:
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Experience and knowledge required for the role:
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1-2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits:
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on-site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on-site and 1 day working from home thereafter. Our client offers a stable, well-structured environment with a strong focus on quality, compliance, and continuous improvement.
Customer Service & Export Team Leader in Perth employer: Escape
Contact Detail:
Escape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Export Team Leader in Perth
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer service and export aligns with their needs. Highlight your leadership skills and how you can drive process improvements.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service & Export Team Leader in Perth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service, export, and logistics experience, as well as any team leadership roles you've had. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service & Export Team Leader role. Share specific examples of how you've managed teams and improved processes in the past. Let us know what makes you tick!
Show Off Your ERP Skills: Since M3 experience is essential, make sure to mention any relevant ERP systems you've worked with. If you have specific achievements or improvements you've made using these systems, share them! We love seeing how you can bring value to our operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Escape
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service, export processes, and logistics. Familiarise yourself with the ERP system (M3) and be ready to discuss how you've used it in past roles. This will show that you're not just a good fit for the role but also genuinely interested in the specifics.
✨Show Leadership Skills
Since this role involves managing a small team, be prepared to share examples of your leadership experience. Think about times when you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and drive process improvements.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've handled customer queries and complaints in the past, showcasing your problem-solving skills and ability to maintain strong relationships.
✨Demonstrate Organisational Skills
This position requires a consistent and process-focused approach. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple orders and compliance documentation. Share specific examples of how you've improved operational efficiency in previous roles.