At a Glance
- Tasks: Lead a team in managing global export operations and customer service.
- Company: Established international manufacturing business with a strong team culture.
- Benefits: Stable job, early finishes on Fridays, hybrid working after training.
- Other info: Opportunity to influence operations in a dynamic environment.
- Why this job: Make an impact by improving processes and leading a dedicated team.
- Qualifications: Experience in export coordination, customs compliance, and leadership skills.
The predicted salary is between 35000 - 45000 € per year.
An established international manufacturing business is looking to appoint an experienced Export & Customer Service professional to lead a small team and manage complex global export operations. This is a hands-on role where technical export knowledge is absolutely critical. You'll oversee worldwide shipments, customs compliance, export documentation, logistics coordination and customer service operations while supporting continuous improvement across the department.
The business exports globally and requires someone confident dealing with international shipping regulations, VAT compliance, Incoterms and freight movements across air, road and sea. You'll also supervise a small team, support operational improvements and work closely with finance, manufacturing and sales functions to ensure orders move efficiently from receipt through to delivery.
Key Responsibilities- Lead and support a small Customer Service & Export team
- Manage international customer orders and export processes
- Ensure compliance with global export regulations, customs and VAT requirements
- Coordinate shipments via air, road and sea freight
- Manage export documentation and shipping paperwork
- Liaise with freight providers, customs agents and internal departments
- Monitor pricing, margins and shipping costs
- Support audits and compliance activities
- Drive continuous improvement and process efficiencies
- Work closely with ERP/MRP systems and support system improvements
- Strong experience within export coordination and international logistics
- Knowledge of customs compliance, export documentation and VAT processes
- Experience managing shipments globally
- ERP/MRP systems experience (M3 highly advantageous)
- Manufacturing background preferred
- Strong IT and numerical skills
- Leadership or supervisory experience
- Excellent attention to detail and communication skills
- Stable and well-established business
- Early finish every Friday
- Strong team culture with no long-hours expectation
- Opportunity to lead improvements and influence processes
- Hybrid working available after training period
Customer Service & Export Team Lead in Perth employer: Escape
Join a stable and well-established international manufacturing business that values its employees and fosters a strong team culture. As a Customer Service & Export Team Lead, you will enjoy a supportive work environment with no long-hours expectation, an early finish every Friday, and the opportunity to lead improvements in a hands-on role. With hybrid working options available after your training period, this position offers not only meaningful work but also excellent opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Export Team Lead in Perth
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to export operations and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Customer Service & Export Team Lead in Perth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in export coordination and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of customs compliance and international logistics!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our Customer Service & Export team. Share specific examples of how you've managed complex global operations and improved processes in your previous roles.
Showcase Your Leadership Skills:Since this role involves supervising a small team, make sure to highlight any leadership or supervisory experience you have. We love seeing how you’ve motivated teams and driven continuous improvement in past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Escape
✨Know Your Export Regulations
Make sure you brush up on international shipping regulations, customs compliance, and VAT processes. Being able to discuss these topics confidently will show that you’re not just familiar with the basics but have a solid grasp of what’s required in this role.
✨Showcase Your Leadership Skills
Since this position involves leading a small team, be prepared to share examples of your leadership experience. Talk about how you've motivated teams, handled conflicts, or implemented improvements in previous roles. This will demonstrate your capability to manage and inspire others.
✨Familiarise Yourself with ERP/MRP Systems
If you have experience with ERP/MRP systems, especially M3, make sure to highlight it. If not, do some research on how these systems work and be ready to discuss how you can leverage technology to improve export processes and efficiencies.
✨Prepare Questions About Continuous Improvement
Think about how you can contribute to continuous improvement within the department. Prepare insightful questions about current processes and express your eagerness to drive efficiencies. This shows that you’re proactive and genuinely interested in making a positive impact.
