Salary: £36,000 - 42,000 per year
Requirements:
- At least 3 years of hands-on experience within an MSP
- Strong 2nd/3rd line technical support experience
- Excellent troubleshooting and problem-solving ability
- Experience taking ownership of escalated technical issues
- Strong Microsoft 365 administration experience
- Experience with Intune, Active Directory and Group Policy
- Windows Server administration experience
- Good networking knowledge, including TCP/IP, DNS and DHCP
- Experience with switches, routers, firewalls, VLANs and VPNs
- Hyper-V and/or VMware experience
- Backup and recovery experience
- A methodical approach to troubleshooting
- Ability to work independently without constant direction
- Strong client communication skills
- Full UK driving licence
- Based in Edinburgh or the surrounding area
- Microsoft certifications, particularly across Microsoft 365 and Azure, are desirable; practical hands-on experience is more important
- Experience with Microsoft Azure infrastructure, UniFi, Linux, AWS, SAN/NAS, or PowerShell and scripting/automation is advantageous
Responsibilities:
- Resolve escalated 2nd/3rd line technical issues
- Take ownership of complex incidents through to resolution
- Support and maintain multiple client environments
- Administer Microsoft 365, servers, networks and endpoints
- Support Exchange Online, Entra ID, SharePoint and OneDrive
- Manage Microsoft Intune and endpoint environments
- Support Windows Server, Active Directory and Group Policy
- Troubleshoot TCP/IP, DNS and DHCP
- Work with routers, switches, firewalls, VLANs and VPNs
- Support Hyper-V and/or VMware environments
- Maintain physical and virtual servers
- Troubleshoot backup and recovery issues
- Support infrastructure migrations and improvement projects
- Assist with patching, security remediation and maintenance
- Work with third-party suppliers and technology vendors
- Maintain accurate technical documentation
- Share technical knowledge with less experienced engineers
Technologies:
- AWS
- Active Directory
- Azure
- Hyper-V
- Support
- LESS
- Linux
- Microsoft 365
- Microsoft Intune
- PowerShell
- Security
- SharePoint
- TCP/IP
- VMware
- Windows
- Office 365
- Cloud
- DevOps
More:
Were looking for an experienced IT Support Engineer to join a busy environment and provide hands‑on technical support across a varied client base. This is a genuinely senior technical position for someone trusted to investigate, solve and improve issues rather than simply close tickets. The role is based in Edinburgh and the surrounding areas, with hybrid working that typically involves 1-2 days per week on client site. We offer a salary of £36,000-£42,000 depending on experience, support towards relevant professional accreditations, educational assistance for relevant courses and other benefits.
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IT Engineer in Newbridge employer: Escape
Join our dynamic manufacturing team in Fife, where we prioritise innovation and employee development. We offer a supportive work culture that values your contributions, alongside opportunities for professional growth and skill enhancement. Enjoy a stable dayshift schedule from Monday to Friday, allowing for a healthy work-life balance while being part of a company on the rise.
