At a Glance
- Tasks: Manage customer accounts and coordinate maintenance activities for excellent service delivery.
- Company: Established business providing maintenance services across the UK.
- Benefits: Competitive salary, Monday to Friday schedule, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Join a dynamic team and build strong relationships while ensuring customer satisfaction.
- Qualifications: Experience in service coordination or account management with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
The Company
Our client is a well-established business providing planned and reactive maintenance services across the UK. They support a wide range of commercial customers, delivering high levels of service through strong customer relationships and efficient operational support.
The Role
This role is ideal for someone who enjoys building relationships, coordinating work and delivering excellent customer service. You will be responsible for managing key customer accounts, ensuring planned maintenance activities are scheduled, monitored and completed in line with agreed service levels. You'll work closely with clients, engineers and subcontractors to make sure work progresses smoothly while providing regular updates throughout. This is a busy coordination role where organisation, communication and attention to detail are essential.
Key Responsibilities
- Manage the day-to-day delivery of one or two customer accounts.
- Coordinate planned maintenance visits and raise work orders.
- Liaise with engineers, subcontractors and suppliers to ensure work is completed on time.
- Build strong working relationships with your allocated customers.
- Provide regular updates on ongoing work and outstanding jobs.
- Monitor service level agreements (SLAs) and ensure contractual requirements are met.
- Escalate any delays or issues where necessary.
- Maintain accurate records using internal systems.
- Work closely with the wider Operations team to ensure a high standard of customer service.
About You
We're looking for someone who is organised, proactive and enjoys working in a fast-paced environment. You'll ideally have experience in a role involving service coordination, scheduling or account management, preferably within facilities management, maintenance, engineering support or a similar industry.
You’ll also have:
- Excellent communication and customer service skills.
- Strong organisational and time management abilities.
- Good IT skills, including Microsoft Office.
- The ability to manage multiple priorities while maintaining attention to detail.
- A positive attitude and willingness to work collaboratively.
Customer Service Operator in Livingston employer: Escape
Join a dynamic and innovative manufacturing company that values creativity and collaboration, offering you the chance to shape production processes from the ground up. With a strong focus on employee development, you'll benefit from continuous learning opportunities and a supportive work culture that encourages your ideas to flourish. Located in a thriving industrial hub, this role not only promises meaningful work but also the chance to be part of a team driving operational excellence and future growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Escape. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Escape before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operator in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Escape:Your cover letter is your chance to shine! Tell us why you want to work at Escape specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Escape!
How to prepare for a job interview at Escape
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
