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- Tasks: Provide IT support, manage user accounts, and assist with projects for a smooth operation.
- Company: Join a successful business in Fife with a small, impactful IT team.
- Benefits: Enjoy early finishes on Fridays, remote work, and a generous bonus scheme.
- Why this job: Perfect for problem-solvers who want to make a difference in IT operations.
- Qualifications: Basic SQL, Active Directory knowledge, and strong communication skills required.
- Other info: Great work/life balance and opportunities for professional growth.
The predicted salary is between 30000 - 35000 £ per year.
Location: Fife
Salary: £30,000-£35,000 per annum + up to 15% non-contractual bonus
Working Arrangements: 4 days on site, 1 day from home - 14:00 finish on a Friday.
About the Company
We are working with a highly successful business in Fife, with around 100 users across desktops and terminals. The IT team is small but pivotal, ensuring smooth day-to-day operations and supporting key projects.
Role Overview
We are seeking a proactive IT Analyst to join our clients 2-person IT team. Reporting to the IT Manager, you will provide technical support across the business, maintain IT systems, and contribute to projects that drive operational efficiency. This is a hands-on role ideal for someone who enjoys problem-solving, supporting users, and working across different IT platforms.
Key Responsibilities
- Provide day-to-day IT support for approximately 100 users (desktop and terminals)
- Manage user accounts, permissions, and access across systems
- Support Office applications and ERP systems, including troubleshooting and user guidance
- Run ad hoc data queries and assist with reporting
- Assist with IT projects and initiatives as required
- Collaborate closely with IT Manager and other stakeholders to ensure seamless IT operations
Required Skills & Experience
- Basic SQL experience for data queries
- Knowledge of Active Directory and Azure
- Experience or familiarity with ERP systems (Dynamics NAV preferred)
- Strong problem-solving skills and ability to work independently in a small team
- Excellent communication skills for interacting with users across the business
Benefits
- Early finish on Fridays
- 1 day of your choice working from home
- 7% Pension contributions
- 15% discretionary bonus
- Excellent work/life balance
Are you keen on finding out more about this brilliant role? Please hit APPLY TODAY.
IT Support Analyst in Kirkcaldy employer: Escape
Contact Detail:
Escape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Kirkcaldy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues or manage user accounts. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that highlights your problem-solving abilities and technical knowledge. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace IT Support Analyst in Kirkcaldy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support Analyst role. We want to see how your background aligns with the key responsibilities, so don’t be shy about showcasing your problem-solving skills and any relevant tech experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about joining our small but mighty IT team, so let your personality come through.
Show Off Your Technical Skills: Since this role involves supporting users and managing systems, make sure to mention your experience with SQL, Active Directory, and any ERP systems you’ve worked with. We’re looking for someone who can hit the ground running, so highlight those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Escape
✨Know Your Tech
Brush up on your technical skills, especially around SQL, Active Directory, and ERP systems like Dynamics NAV. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical knowledge and problem-solving abilities.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think of specific scenarios where you resolved user problems or improved processes. This will demonstrate your proactive approach and ability to work independently in a small team.
✨Communicate Clearly
Since you'll be interacting with users across the business, practice explaining technical concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your ideas clearly and effectively.
✨Understand the Company Culture
Research the company and its values. Knowing about their operations and the importance of the IT team will help you align your answers with what they’re looking for. Show enthusiasm for their work environment and how you can contribute to their success.