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- Tasks: Lead a dynamic service delivery team in Facilities Management.
- Company: Join a busy FM provider making a real difference every day.
- Benefits: Enjoy a competitive salary, performance bonuses, holidays, and a supportive work environment.
- Why this job: This role offers growth opportunities and the chance to enhance team efficiency.
- Qualifications: Leadership experience in FM helpdesk, strong communication, and problem-solving skills required.
- Other info: Working hours are Monday to Friday, with occasional out-of-hours support.
We're looking for a Helpdesk Operations Manager to join our client, a busy FM provider. The successful candidate will lead the service delivery team in a fast-paced, customer-focused environment. This is your chance to bring your expertise in Facilities Management to a role where you'll make a real difference every day. 📈 Your Role in Our Team As Helpdesk Operations Manager, you'll be at the heart of the FM service delivery, ensuring the smooth resolution of client issues and the seamless operation of the helpdesk. Key responsibilities include: Operational Oversight: Collaborate with the Operations team to provide first-class support for Technical, Building Management, and Facilities Services. Direct Line Management: First point of contact for team escalation issues. Issue Resolution: Manage escalated and high-priority jobs from start to finish, ensuring customer satisfaction at every stage. Team Enablement: Use your expertise with Microsoft tools to enhance team efficiency and performance. Stakeholder Engagement: Build and maintain strong relationships with clients, suppliers, and partners. Escalation Management: Proactively address delays, ensuring service standards are upheld.💼 What You'll Bring We're looking for someone who can see opportunities where others see obstacles. The ideal candidate will have: Leadership experience in a busy FM helpdesk, and FM office support environment. Familiarity with CAFM systems, ticketing platforms, or similar software. A proactive approach with strong organisational and multitasking skills. Exceptional communication and problem-solving abilities. A sharp eye for detail and the ability to thrive under pressure. Proficiency in Microsoft Office, Teams, and related platforms.💰 What's in It for You? Competitive salary (up to £32,500- open to discussing). Performance-based annual bonus. Holidays. Pension. A supportive environment that values innovation and initiative. Opportunities for growth, development, and career progression.⏰ Working Hours Monday to Friday, 9 am to 5:30 pm. Occasional out-of-hours support is required on a rotating basis (1/6 weeks).📞 Ready to Make Your Mark? If you're ready to take on a role that's as rewarding as it is challenging, we'd love to hear from you! Contact Maxine Allison for a confidential chat today
Helpdesk Operations Manager employer: Escape
Contact Detail:
Escape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operations Manager
✨Tip Number 1
Familiarize yourself with the specific CAFM systems and ticketing platforms mentioned in the job description. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments during your conversations. Be prepared to share specific examples of how you've successfully managed teams and resolved high-priority issues in the past.
✨Tip Number 3
Showcase your problem-solving abilities by preparing scenarios where you turned challenges into opportunities. This will resonate well with the hiring team, as they are looking for someone who can see beyond obstacles.
✨Tip Number 4
Engage with current or former employees of the company on platforms like LinkedIn. This can provide you with valuable insights into the company culture and expectations, which you can leverage during your discussions.
We think you need these skills to ace Helpdesk Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Helpdesk Operations Manager. Highlight your relevant experience in Facilities Management and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your leadership experience in FM helpdesk environments. Include specific examples of how you've managed escalated issues and improved team performance using Microsoft tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving skills. Mention your familiarity with CAFM systems and ticketing platforms, and explain how these experiences will benefit the service delivery team.
Highlight Communication Skills: In both your CV and cover letter, emphasize your exceptional communication abilities. Provide examples of how you've built strong relationships with clients and stakeholders in previous roles.
How to prepare for a job interview at Escape
✨Showcase Your Leadership Skills
As a Helpdesk Operations Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in a busy FM helpdesk environment, focusing on your ability to resolve conflicts and motivate your team.
✨Familiarize Yourself with Relevant Tools
Make sure you have a good understanding of CAFM systems and ticketing platforms. Be ready to discuss your experience with these tools and how they can enhance service delivery and team efficiency.
✨Emphasize Problem-Solving Abilities
Prepare to share specific instances where you've effectively resolved high-priority issues. Highlight your problem-solving skills and how you ensure customer satisfaction throughout the process.
✨Engage with Stakeholders
Demonstrate your ability to build strong relationships with clients, suppliers, and partners. Think of examples where you've successfully engaged stakeholders and how that contributed to service excellence.
