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For Companies At a Glance
- Tasks: Be the go-to person for customers, processing orders and supporting sales.
- Company: Established and growing business in Fife with a friendly atmosphere.
- Benefits: Flexible hours, part-time work, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity to grow your career while enjoying a balanced work-life.
The predicted salary is between 1300 - 1800 £ per month.
Part Time 4 Days Per Week
Escape Recruitment is recruiting for our client based in Fife, an established and growing business, to recruit a Customer Services Administrator on a permanent basis. This role is based onsite working 4 days per week, with flexibility around start and finish times depending on preference.
You will act as a key point of contact for customers across Scotland, ensuring orders are processed accurately and delivered smoothly, while also supporting new enquiries and ongoing sales activity.
- Building and maintaining strong relationships with existing customers
- Processing orders accurately and coordinating deliveries
- Following up on enquiries and supporting new customer accounts
- Promoting new products and seasonal offers
- Liaising with internal teams to ensure a smooth customer experience
- Keeping records up to date and identifying opportunities to improve processes
Background Required:
- Previous experience in customer service, sales administration, telesales &/or order processing
- Confident and professional communicator, comfortable on the phone
- Well organised, accurate and proactive
- Comfortable working in a fast-paced environment and able to meet tight deadlines
- Competent using Microsoft Office, particularly Excel and Outlook
Locations
Customer Services Administrator in Fife, Glenrothes employer: Escape
Contact Detail:
Escape Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Fife, Glenrothes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your previous experience in customer service can shine through. Practice common interview questions and be ready to showcase your skills in order processing and communication.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Keep an eye on our listings and make sure your application stands out by tailoring it to each role.
We think you need these skills to ace Customer Services Administrator in Fife, Glenrothes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Services Administrator role and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. We love confident and professional communicators, so let that personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Escape
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled customer queries in the past. Think of specific examples where you turned a challenging situation into a positive outcome.
✨Familiarise Yourself with the Company
Do some research on the company and its products. Understanding their offerings will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires being well-organised and accurate, prepare to share how you manage your time and tasks. You might want to mention any tools or methods you use to keep track of orders and deadlines.
✨Practice Your Communication Style
As a key point of contact for customers, your communication skills are crucial. Practice speaking clearly and confidently, especially over the phone. Consider doing mock interviews with a friend to refine your approach.
