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- Tasks: Lead a small team in managing international orders and logistics.
- Company: Established manufacturing client with a focus on quality and compliance.
- Benefits: Early Friday finish, 34 days holiday, and generous pension contributions.
- Other info: On-site for 6 months, then hybrid working available.
- Why this job: Make an impact in a key operational role with global reach.
- Qualifications: Experience in customer service, export, or logistics; leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
Escapes established manufacturing Client has an opportunity for a hands-on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities. This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day-to-day coordination of global shipments.
Responsibilities of the role:
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Experience and knowledge required for the role:
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1–2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits:
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on-site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on-site and 1 day working from home thereafter. Our client offers a stable, well-structured environment with a strong focus on quality, compliance, and continuous improvement.
Customer Service & Export Team Leader in Perth employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Export Team Leader in Perth
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and export processes. Think about specific examples from your past experience that demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service & Export Team Leader in Perth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, export, and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your supervisory experience and any relevant ERP system knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service & Export Team Leader role. Share specific examples of how you've driven process improvements or handled customer queries effectively.
Show Off Your Communication Skills: Since this role involves liaising with various teams and external partners, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Escape Recruitment Services
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service, export processes, and logistics. Familiarise yourself with the specific ERP system mentioned (M3) and be ready to discuss how you've used similar systems in the past.
✨Show Leadership Skills
Since this role involves managing a small team, be prepared to share examples of your leadership experience. Talk about how you've supported your team, handled conflicts, or driven process improvements in previous roles.
✨Communicate Clearly
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely. Think about how you would handle customer queries or complaints and be ready to demonstrate your problem-solving skills.
✨Build Relationships
This role requires liaising with various stakeholders. Prepare to discuss how you've built strong relationships in the past, whether with internal teams or external partners. Highlight any experiences where collaboration led to successful outcomes.