Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate maintenance services and manage multiple tasks efficiently.
- Company: Join a dynamic operations team in a fast-paced environment.
- Benefits: Competitive salary, clear progression routes, and exposure to various business areas.
- Other info: Stable, long-term role with opportunities for career advancement.
- Why this job: Perfect for those seeking to grow in customer service and operations.
- Qualifications: Strong communication skills and a background in customer service or admin.
The predicted salary is between 26000 - 27500 £ per year.
Are you organised, customer-focused, and comfortable managing multiple tasks at once? We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently. This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.
What you'll be doing:
- Logging jobs via email and internal systems
- Coordinating engineers and contractors
- Making outbound calls to chase updates and progress jobs
- Managing multiple jobs from start to finish
- Updating systems and ensuring accurate records
- Supporting the wider operations team
What we're looking for:
- Strong communication and customer service skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced environment
- Confident using systems and managing workloads
- Background in customer service, call centre, or admin
The opportunity:
- Entry into a growing operations team
- Clear progression routes after ~6 months
- Exposure to different areas of the business
- Stable, long-term role
Salary £26,000 - £27,500
Helpdesk Coordinator / Customer Service Coordinator in Livingston employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator / Customer Service Coordinator in Livingston
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service and coordination, make sure you can clearly articulate your thoughts and experiences. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Coordinator / Customer Service Coordinator in Livingston
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your ability to juggle multiple tasks. We want to see how you keep everything in order, so share examples of how you've managed various responsibilities in previous roles.
Communicate Clearly: Since this role involves a lot of communication, we need to see your strong customer service skills shine through. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Helpdesk Coordinator role. We love seeing genuine interest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Escape Recruitment Services
✨Show Off Your Organisational Skills
Make sure to highlight your ability to manage multiple tasks effectively. Prepare examples from your past experiences where you successfully coordinated jobs or managed workloads, as this will demonstrate your suitability for the fast-paced environment.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. During the interview, be ready to discuss how you've handled customer interactions in the past, especially in challenging situations, to showcase your customer service skills.
✨Familiarise Yourself with Relevant Systems
Get a good grasp of any systems or software that might be used in the role. If you have experience with similar tools, mention them during the interview. If not, do a bit of research to show your willingness to learn and adapt.
✨Prepare Questions About the Role
Think of insightful questions to ask about the operations team and the specific challenges they face. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.