At a Glance
- Tasks: Manage customer accounts, process orders, and ensure smooth delivery.
- Company: Established manufacturing organisation with a strong reputation.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established manufacturing organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer & Sales Administrator to join their team on a permanent basis.
Key Responsibilities
- Manage a portfolio of customer accounts, building and maintaining strong relationships
- Process customer orders and track them through to delivery
- Allocate stock accurately to customer orders
- Provide customer account reports and forecasts to internal stakeholders
- Collaborate with internal departments throughout the order lifecycle
- Resolve issues promptly, providing effective and customer-focused solutions
Background and Experience Required
- Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
- Background in a fast-paced manufacturing, supply chain, or distribution environment
- Strong customer service and relationship management skills
- Excellent attention to detail and high level of accuracy
- Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
- Clear and professional communication skills, both written and verbal
Customer & Sales Administrator in Livingston employer: Escape Recruitment Services
Join a forward-thinking engineering and manufacturing organisation in Port Glasgow, where your role as a Project Manager will be pivotal in driving significant change and innovation. With a strong emphasis on collaboration across diverse teams and a commitment to employee development, you'll find ample opportunities for growth in a dynamic work culture that values initiative and hands-on project delivery. Enjoy the unique advantage of working in a region known for its rich maritime heritage, while contributing to impactful projects that shape the future of the industry.
Contact Details:
Escape Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Administrator in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Escape Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Escape Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Sales Administrator in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Escape Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at Escape Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Escape Recruitment Services!
How to prepare for a job interview at Escape Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
