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For Companies At a Glance
- Tasks: Provide IT support, manage user accounts, and assist with projects for a smooth operation.
- Company: Join a successful business in Fife with a small, impactful IT team.
- Benefits: Enjoy a competitive salary, early finishes on Fridays, and flexible working arrangements.
- Other info: Great opportunity for growth in a dynamic IT environment.
- Why this job: Be part of a hands-on role where you can solve problems and support users daily.
- Qualifications: Basic SQL knowledge, familiarity with Active Directory, and strong communication skills.
The predicted salary is between 34000 - 40000 £ per year.
Location: Fife
Salary: £34,000-£40,000 per annum + up to 15% non-contractual bonus
Working Arrangements: 4 days on site, 1 day from home - 14:00 finish on a Friday.
About the Company
We are working with a highly successful business in Fife, with around 100 users across desktops and terminals. The IT team is small but pivotal, ensuring smooth day-to-day operations and supporting key projects.
Role Overview
We are seeking a proactive IT Analyst to join our clients 2-person IT team. Reporting to the IT Manager, you will provide technical support across the business, maintain IT systems, and contribute to projects that drive operational efficiency. This is a hands-on role ideal for someone who enjoys problem-solving, supporting users, and working across different IT platforms.
Key Responsibilities
- Provide day-to-day IT support for approximately 100 users (desktop and terminals)
- Manage user accounts, permissions, and access across systems
- Support Office applications and ERP systems, including troubleshooting and user guidance
- Run ad hoc data queries and assist with reporting
- Assist with IT projects and initiatives as required
- Collaborate closely with IT Manager and other stakeholders to ensure seamless IT operations
Required Skills & Experience
- Basic SQL experience for data queries
- Knowledge of Active Directory and Azure
- Experience or familiarity with ERP systems (Dynamics NAV preferred)
- Strong problem-solving skills and ability to work independently in a small team
- Excellent communication skills for interacting with users across the business
Benefits
- Early finish on Fridays
- 1 day of your choice working from home
IT Support Analyst employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem-solving scenarios. We recommend practising common IT support questions and even setting up mock interviews with friends to get comfortable.
✨Tip Number 3
Showcase your passion for IT! During interviews, share examples of how you've solved problems in the past or contributed to projects. We want to see your enthusiasm for supporting users and improving systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially with SQL, Active Directory, and ERP systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our small but mighty team. Keep it concise and engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled IT issues in the past. We’re all about finding solutions, so let us know how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Escape Recruitment Services
✨Know Your Tech
Make sure you brush up on your technical skills, especially around SQL, Active Directory, and ERP systems like Dynamics NAV. Be ready to discuss how you've used these tools in past roles or projects.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you solved and the steps you took to resolve them. This will demonstrate your proactive approach and ability to work independently.
✨Communicate Clearly
Since you'll be interacting with users across the business, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the IT team's projects or challenges. This shows your interest in the role and helps you understand how you can contribute to their success.