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- Tasks: Coordinate maintenance services and manage multiple tasks efficiently.
- Company: Join a dynamic operations team in a fast-paced environment.
- Benefits: Competitive salary, clear progression routes, and exposure to various business areas.
- Other info: Stable, long-term role with opportunities for career advancement.
- Why this job: Perfect for those seeking to grow in customer service and operations.
- Qualifications: Strong communication skills and a background in customer service or admin.
The predicted salary is between 26000 - 27500 £ per year.
Are you organised, customer-focused, and comfortable managing multiple tasks at once? We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently. This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.
What you'll be doing:
- Logging jobs via email and internal systems
- Coordinating engineers and contractors
- Making outbound calls to chase updates and progress jobs
- Managing multiple jobs from start to finish
- Updating systems and ensuring accurate records
- Supporting the wider operations team
What we're looking for:
- Strong communication and customer service skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced environment
- Confident using systems and managing workloads
- Background in customer service, call centre, or admin
The opportunity:
- Entry into a growing operations team
- Clear progression routes after ~6 months
- Exposure to different areas of the business
- Stable, long-term role
Salary: £26,000 - £27,500
Helpdesk Coordinator / Customer Service Coordinator employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator / Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and coordination, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Coordinator / Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your ability to juggle multiple tasks. We want to see how you keep everything in order, especially in a fast-paced environment like ours!
Communicate Clearly: Since this role involves a lot of interaction with clients and contractors, we need to see your strong communication skills. Use your application to demonstrate how you effectively convey information and manage expectations.
Tailor Your Experience: Don’t just list your previous jobs; connect them to the role! If you've got a background in customer service or coordination, let us know how those experiences make you a perfect fit for our Helpdesk Coordinator position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our operations team!
How to prepare for a job interview at Escape Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like logging jobs, coordinating engineers, and managing multiple tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with clients or managed customer queries in the past. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to handle calls and updates efficiently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially in fast-paced environments. This will reassure the interviewers that you can handle the demands of coordinating multiple jobs simultaneously.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the operations team and the challenges they face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Questions about progression routes or team dynamics can also highlight your long-term interest in the company.