At a Glance
- Tasks: Lead and develop teams in Customer Service, Production Planning, and Logistics.
- Company: Join a successful international manufacturer with a supportive culture.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Collaborative environment focused on continuous improvement and team development.
- Why this job: Shape the future of customer operations and drive improvements globally.
- Qualifications: Experience in supply chain, logistics, and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced Customer Supply Chain leader looking for an opportunity to make a real impact?
This newly created role offers the chance to lead and develop a multi-functional team across Customer Service, Production Planning and Logistics within a highly specialised manufacturing environment serving customers Globally.
Our client is looking to appoint someone who can bring fresh thinking, challenge established processes and help drive improvements across customer operations, planning and global logistics.
The Role
Reporting into the senior leadership team, you will take ownership of the customer fulfilment journey from order receipt through to production planning, dispatch and delivery.
Leading teams across Customer Service, Planning and Logistics, you will ensure customer commitments are aligned with manufacturing capability while improving communication, visibility, efficiency and service performance.
Key Responsibilities
- Lead, coach and develop teams across Customer Service, Production Planning and Logistics.
- Manage the end-to-end order fulfilment process from order confirmation through to delivery.
- Coordinate customer demand, production capacity and delivery commitments.
- Drive improvements in planning processes, order visibility and customer communication.
- Manage international logistics activities across a global customer base.
- Ensure export documentation, customs requirements and shipping processes are effectively managed.
- Monitor and improve key performance indicators including OTIF, backlog management, freight costs and customer service performance.
- Support the introduction of more efficient systems, processes and ways of working.
- Act as a key link between commercial and operational functions across the business.
Experience and knowledge required for the role
- Experience leading teams across customer service, planning, logistics or supply chain functions within manufacturing or production.
- Strong understanding of manufacturing operations and production planning.
- Experience managing international exports and global logistics.
- Knowledge of customs procedures, export documentation, Incoterms, international shipping and multi-currency trading environments.
- Strong Excel and analytical skills.
- A continuous improvement mindset with the ability to challenge existing processes and introduce new ways of working.
- Excellent communication and stakeholder management skills.
- A collaborative leadership style with a passion for coaching, mentoring and developing people.
This is an opportunity to join a successful international manufacturer with a strong reputation, a loyal customer base and a genuinely supportive culture.
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Supply Chain & Customer Operations Manager in Dundee employer: Escape Recruitment Services
Escape Recruitment Services is an excellent employer, offering a unique 4-day working week that promotes work-life balance while providing competitive salaries and significant earning potential through overtime. Our collaborative work culture fosters teamwork and innovation, ensuring that our Mechanical Maintenance Engineers have ample opportunities for professional growth and development within a thriving manufacturing environment in Bishopton.
Contact Details:
Escape Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain & Customer Operations Manager in Dundee
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Escape Recruitment Services, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Supply Chain & Customer Operations Manager.
We think you need these skills to ace Supply Chain & Customer Operations Manager in Dundee
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Escape Recruitment Services. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Escape Recruitment Services and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Escape Recruitment Services
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Escape Recruitment Services.
✨Research Specific Challenges Faced by Escape Recruitment Services
Look into any unique supply chain challenges Escape Recruitment Services might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
