At a Glance
- Tasks: Lead and develop teams in customer service, planning, and logistics for global operations.
- Company: Join a successful international manufacturer with a supportive culture.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Other info: Opportunity for growth in a collaborative and innovative workplace.
- Why this job: Shape the customer fulfilment journey and drive improvements in a dynamic environment.
- Qualifications: Experience in supply chain, strong leadership, and excellent communication skills.
Are you an experienced Customer Supply Chain leader looking for an opportunity to make a real impact?
This newly created role offers the chance to lead and develop a multi-functional team across Customer Service, Production Planning and Logistics within a highly specialised manufacturing environment serving customers Globally.
Our client is looking to appoint someone who can bring fresh thinking, challenge established processes and help drive improvements across customer operations, planning and global logistics.
The Role
Reporting into the senior leadership team, you will take ownership of the customer fulfilment journey from order receipt through to production planning, dispatch and delivery.
Leading teams across Customer Service, Planning and Logistics, you will ensure customer commitments are aligned with manufacturing capability while improving communication, visibility, efficiency and service performance.
Key Responsibilities
- Lead, coach and develop teams across Customer Service, Production Planning and Logistics.
- Manage the end-to-end order fulfilment process from order confirmation through to delivery.
- Coordinate customer demand, production capacity and delivery commitments.
- Drive improvements in planning processes, order visibility and customer communication.
- Manage international logistics activities across a global customer base.
- Ensure export documentation, customs requirements and shipping processes are effectively managed.
- Monitor and improve key performance indicators including OTIF, backlog management, freight costs and customer service performance.
- Support the introduction of more efficient systems, processes and ways of working.
- Act as a key link between commercial and operational functions across the business.
Experience and knowledge required for the role:
- Experience leading teams across customer service, planning, logistics or supply chain functions within manufacturing or production.
- Strong understanding of manufacturing operations and production planning.
- Experience managing international exports and global logistics.
- Knowledge of customs procedures, export documentation, Incoterms, international shipping and multi-currency trading environments.
- Strong Excel and analytical skills.
- A continuous improvement mindset with the ability to challenge existing processes and introduce new ways of working.
- Excellent communication and stakeholder management skills.
- A collaborative leadership style with a passion for coaching, mentoring and developing people.
This is an opportunity to join a successful international manufacturer with a strong reputation, a loyal customer base and a genuinely supportive culture.
Customer Fulfilment Manager in Dundee employer: Escape Recruitment Services
Escape Recruitment Services is an excellent employer, offering a unique 4-day working week that promotes work-life balance while providing competitive salaries and significant earning potential through overtime. Our collaborative work culture fosters teamwork and innovation, ensuring that our Mechanical Maintenance Engineers have ample opportunities for professional growth and development within a thriving manufacturing environment in Bishopton.
Contact Details:
Escape Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Fulfilment Manager in Dundee
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Escape Recruitment Services and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Escape Recruitment Services!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Escape Recruitment Services keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Fulfilment Manager in Dundee
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Escape Recruitment Services:This is your chance to really connect with the team at Escape Recruitment Services. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Escape Recruitment Services
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Escape Recruitment Services.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Escape Recruitment Services that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Escape Recruitment Services. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
