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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and order management.
- Company: Join a thriving manufacturing company in the beautiful Scottish Borders.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by helping customers and collaborating with teams.
- Qualifications: Previous admin experience in customer service or sales is essential.
- Other info: Ideal for those who love problem-solving and working with people.
The predicted salary is between 27000 - 45000 £ per year.
Escape Recruitment Services is working with a successful and steadily growing manufacturing company in the Scottish Borders to recruit a Customer Service Coordinator for their team. Based in the Customer Service team, you will be the first point of contact for customers in relation to placing new orders and also enquiries regarding previous products bought.
Responsibilities include:
- Deal with incoming customer enquiries by telephone and email
- Provide information on product availability, specification and pricing
- Liaise with approved suppliers to obtain quotes on parts
- Arrange maintenance services and repairs for products, this will include gathering all technical data required from customer for the Engineering team
- Communicate with internal teams including Engineering and Manufacturing to obtain required technical information
- Provide customers with quotations and follow up on previous quotes
- Arranging for product samples to be sent to customers
- Point of contact for customer throughout the lifecycle of the order, dealing with any query or issue that may arise
- Monitor and track orders to ensure that they are completed on time, on budget and right through to completion
Experience & Background Required:
- Previous experience of working in a similar administration role, this would include Sales Administration, Project Coordination, Customer Service Coordinator etc.
- Experience of working in a technical manufacturing, engineering or supply chain environment
- Ability to provide first class customer service at all times
- Exceptional planning, prioritising and attention to detail skills
- Strong communication skills, both written and verbal
- Confident dealing with a variety of internal and external customers and suppliers
- IT skills should include MS Office (Word and Excel) and CRM/ERP systems
Customer Service Coordinator employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the manufacturing industry, especially in the Scottish Borders. Understanding the local market and the specific products offered by the company can give you an edge during interviews.
✨Tip Number 2
Brush up on your technical knowledge related to the products you'll be dealing with. Being able to discuss product specifications and maintenance services confidently will impress potential employers.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being articulate and clear will help you stand out as a candidate.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed customer queries or orders in the past. This will demonstrate your ability to handle the responsibilities of the role effectively.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration roles. Emphasise any previous work in technical manufacturing or engineering environments, as this will resonate with the hiring company.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to provide first-class customer service. Mention specific examples of how you've successfully handled customer enquiries and resolved issues in the past.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure you demonstrate both written and verbal communication abilities in your application. Use clear and concise language throughout your documents.
Showcase IT Proficiency: Mention your proficiency in MS Office and any CRM/ERP systems you have used. Providing examples of how you've utilised these tools in previous roles can strengthen your application.
How to prepare for a job interview at Escape Recruitment Services
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to provide first-class service is crucial. Prepare examples from your previous roles where you successfully handled customer enquiries or resolved issues, highlighting your communication skills and attention to detail.
✨Familiarise Yourself with the Company’s Products
Research the manufacturing company and its products before the interview. Understanding their offerings will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Technical Questions
Since the role involves liaising with engineering and manufacturing teams, be ready to discuss any technical knowledge you have. Brush up on relevant terminology and processes that may come up during the conversation.
✨Demonstrate Your Organisational Skills
The job requires exceptional planning and prioritising abilities. Be prepared to discuss how you manage multiple tasks and ensure timely completion of orders. Use specific examples to illustrate your organisational strategies.
