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For Companies At a Glance
- Tasks: Be the go-to person for customer orders and inquiries, ensuring smooth communication.
- Company: Join a thriving manufacturing company in the beautiful Scottish Borders.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and collaborating with diverse teams.
- Qualifications: Previous admin experience in customer service or project coordination is essential.
- Other info: Ideal for those who love problem-solving and have a knack for detail.
The predicted salary is between 28800 - 43200 £ per year.
Escape Recruitment Services is working with a successful and steadily growing manufacturing company in the Scottish Borders to recruit a Customer & Project Coordinator for their team. Based in the Customer Service team, you will be the first point of contact for customers in relation to placing new orders and also enquiries regarding previous products bought.
Responsibilities include:
- Deal with incoming customer enquiries by telephone and email
- Provide information on product availability, specification and pricing
- Liaise with approved suppliers to obtain quotes on parts
- Arrange maintenance services and repairs for products, this will include gathering all technical data required from customer for the Engineering team
- Communicate with internal teams including Engineering and Manufacturing to obtain required technical information
- Provide customers with quotations and follow up on previous quotes
- Arranging for product samples to be sent to customers
- Point of contact for customer throughout the lifecycle of the order, dealing with any query or issue that may arise
- Monitor and track orders to ensure that they are completed on time, on budget and right through to completion
Experience & Background Required:
- Previous experience of working in a similar administration role, this would include Sales Administration, Project Coordination, Customer Service Coordinator etc.
- Experience of working in a technical manufacturing, engineering or supply chain environment
- Ability to provide first class customer service at all times
- Exceptional planning, prioritising and attention to detail skills
- Strong communication skills, both written and verbal
- Confident dealing with a variety of internal and external customers and suppliers
- IT skills should include MS Office (Word and Excel) and CRM/ERP systems
Customer & Project Coordinator employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Project Coordinator
✨Tip Number 1
Familiarise yourself with the manufacturing industry, especially in the Scottish Borders. Understanding the local market and key players can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for customers, showcasing your ability to handle inquiries and resolve issues effectively will be crucial.
✨Tip Number 3
Get comfortable with CRM and ERP systems. If you have experience with specific software, mention it during your discussions, as this will demonstrate your readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed projects or customer interactions in the past. Being able to share real-life scenarios will help illustrate your skills and experience.
We think you need these skills to ace Customer & Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, project coordination, and any technical roles you've held. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and project coordination. Mention specific examples of how you've successfully managed customer enquiries or projects in the past.
Highlight Technical Skills: Since the role involves liaising with engineering and manufacturing teams, emphasise your technical skills and experience with CRM/ERP systems. This will show that you can effectively communicate with internal teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Escape Recruitment Services
✨Showcase Your Customer Service Skills
As a Customer & Project Coordinator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service roles and how you handled challenging situations. Highlight specific examples where you provided exceptional service.
✨Demonstrate Technical Knowledge
Since the role involves liaising with engineering and manufacturing teams, it's crucial to show that you understand technical concepts related to the products. Brush up on any relevant technical knowledge and be ready to discuss how you've applied it in past roles.
✨Emphasise Your Organisational Skills
The job requires strong planning and prioritising abilities. Prepare to talk about how you manage multiple tasks and ensure deadlines are met. Use examples from your previous work to illustrate your attention to detail and organisational skills.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
