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For Companies At a Glance
- Tasks: Be the go-to person for customer orders and inquiries, ensuring smooth communication.
- Company: Join a thriving manufacturing company in the beautiful Scottish Borders.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and collaborating with diverse teams.
- Qualifications: Previous admin experience in customer service or project coordination is essential.
- Other info: Ideal for those who love problem-solving and have a knack for detail.
The predicted salary is between 30000 - 42000 £ per year.
Escape Recruitment Services is working with a successful and steadily growing manufacturing company in the Scottish Borders to recruit a Customer & Project Coordinator for their team. Based in the Customer Service team, you will be the first point of contact for customers in relation to placing new orders and also enquiries regarding previous products bought.
Responsibilities include:
- Deal with incoming customer enquiries by telephone and email
- Provide information on product availability, specification and pricing
- Liaise with approved suppliers to obtain quotes on parts
- Arrange maintenance services and repairs for products, this will include gathering all technical data required from customer for the Engineering team
- Communicate with internal teams including Engineering and Manufacturing to obtain required technical information
- Provide customers with quotations and follow up on previous quotes
- Arranging for product samples to be sent to customers
- Point of contact for customer throughout the lifecycle of the order, dealing with any query or issue that may arise
- Monitor and track orders to ensure that they are completed on time, on budget and right through to completion
Experience & Background Required:
- Previous experience of working in a similar administration role, this would include Sales Administration, Project Coordination, Customer Service Coordinator etc.
- Experience of working in a technical manufacturing, engineering or supply chain environment
- Ability to provide first class customer service at all times
- Exceptional planning, prioritising and attention to detail skills
- Strong communication skills, both written and verbal
- Confident dealing with a variety of internal and external customers and suppliers
- IT skills should include MS Office (Word and Excel) and CRM/ERP systems
Customer & Project Coordinator employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Project Coordinator
✨Tip Number 1
Familiarise yourself with the manufacturing industry, especially in the Scottish Borders. Understanding local market trends and key players can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Role-playing with a friend can help you articulate your responses more confidently.
✨Tip Number 3
Network with professionals in the manufacturing and engineering sectors. Attend local events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the company. This shows you're proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Customer & Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, project coordination, and any technical roles you've held. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and project coordination. Mention specific examples of how you've successfully managed customer enquiries or projects in the past.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both customers and internal teams.
Showcase Technical Proficiency: Mention your experience with MS Office and any CRM/ERP systems you've used. If you have experience in a technical manufacturing or engineering environment, be sure to include that as well.
How to prepare for a job interview at Escape Recruitment Services
✨Showcase Your Customer Service Skills
As a Customer & Project Coordinator, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle enquiries and resolve issues effectively.
✨Demonstrate Technical Understanding
Since the role involves liaising with engineering and manufacturing teams, it's crucial to show that you understand technical concepts. Brush up on relevant terminology and be ready to discuss how you've worked in technical environments before.
✨Emphasise Your Organisational Skills
The job requires exceptional planning and attention to detail. Prepare to discuss how you manage multiple tasks and prioritise effectively. You might want to share a time when your organisational skills led to a successful project outcome.
✨Familiarise Yourself with Relevant Software
You'll need to use MS Office and possibly CRM/ERP systems. If you have experience with these tools, mention it during the interview. If not, consider doing a quick online tutorial to familiarise yourself with their functionalities before the interview.
