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- Tasks: Be the go-to person for customer orders and inquiries, ensuring smooth project coordination.
- Company: Join a thriving manufacturing company in the beautiful Scottish Borders.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by delivering excellent customer service and collaborating with diverse teams.
- Qualifications: Previous admin experience in sales or project coordination is essential; strong communication skills are a must.
- Other info: Ideal for those passionate about customer service and looking to grow in a technical field.
The predicted salary is between 30000 - 42000 £ per year.
Escape Recruitment Services is working with a successful and steadily growing manufacturing company in the Scottish Borders to recruit a Customer & Project Coordinator for their team. Based in the Customer Service team, you will be the first point of contact for customers in relation to placing new orders and also enquiries regarding previous products bought.
Responsibilities include:
- Deal with incoming customer enquiries by telephone and email
- Provide information on product availability, specification and pricing
- Liaise with approved suppliers to obtain quotes on parts
- Arrange maintenance services and repairs for products, this will include gathering all technical data required from customer for the Engineering team
- Communicate with internal teams including Engineering and Manufacturing to obtain required technical information
- Provide customers with quotations and follow up on previous quotes
- Arranging for product samples to be sent to customers
- Point of contact for customer throughout the lifecycle of the order, dealing with any query or issue that may arise
- Monitor and track orders to ensure that they are completed on time, on budget and right through to completion
Experience & Background Required:
- Previous experience of working in a similar administration role, this would include Sales Administration, Project Coordination, Customer Service Coordinator etc.
- Experience of working in a technical manufacturing, engineering or supply chain environment
- Ability to provide first class customer service at all times
- Exceptional planning, prioritising and attention to detail skills
- Strong communication skills, both written and verbal
- Confident dealing with a variety of internal and external customers and suppliers
- IT skills should include MS Office (Word and Excel) and CRM/ERP systems
Commerciële Projectmanager Interieur (m/v) employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commerciële Projectmanager Interieur (m/v)
✨Tip Number 1
Familiarise yourself with the technical aspects of the products you'll be dealing with. Understanding the specifications and common customer queries will help you stand out during interviews, as it shows your commitment to providing excellent customer service.
✨Tip Number 2
Network with professionals in the manufacturing and engineering sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 3
Brush up on your CRM and ERP system skills. Being proficient in these tools is crucial for the role, so consider taking a short course or tutorial to enhance your knowledge and demonstrate your readiness to hit the ground running.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage customer relationships and coordinate projects effectively. Be ready to discuss specific situations where you successfully resolved issues or improved processes.
We think you need these skills to ace Commerciële Projectmanager Interieur (m/v)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, project coordination, and customer service. Use specific examples that demonstrate your ability to handle customer enquiries and manage orders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience in technical manufacturing or engineering environments and how it aligns with the responsibilities of the position.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that illustrate your written and verbal communication abilities. This could include experiences where you successfully liaised with customers or internal teams.
Showcase IT Proficiency: Mention your proficiency in MS Office and any CRM/ERP systems you have used. If possible, provide examples of how you have utilised these tools to improve efficiency or customer service in previous roles.
How to prepare for a job interview at Escape Recruitment Services
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact for customers, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer enquiries or resolved issues in previous roles.
✨Highlight Your Technical Knowledge
Given the technical nature of the manufacturing environment, be ready to discuss any relevant experience you have in engineering or supply chain. Familiarise yourself with basic technical terms and processes that may come up during the interview.
✨Demonstrate Your Organisational Skills
The job requires exceptional planning and attention to detail. Be prepared to share specific instances where you've successfully managed multiple tasks or projects simultaneously, ensuring everything was completed on time and within budget.
✨Prepare Questions for the Interviewers
Asking insightful questions shows your interest in the role and the company. Consider asking about the team dynamics, the types of projects you'll be managing, or how success is measured in this position.
