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For Companies At a Glance
- Tasks: Be the go-to person for customer orders and inquiries, ensuring smooth communication.
- Company: Join a thriving manufacturing company in the beautiful Scottish Borders.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and collaborating with diverse teams.
- Qualifications: Previous admin experience in customer service or project coordination is essential.
- Other info: Ideal for those who love problem-solving and have a knack for detail.
The predicted salary is between 30000 - 42000 £ per year.
Escape Recruitment Services is working with a successful and steadily growing manufacturing company in the Scottish Borders to recruit a Customer & Project Coordinator for their team. Based in the Customer Service team, you will be the first point of contact for customers in relation to placing new orders and also enquiries regarding previous products bought.
Responsibilities include:
- Deal with incoming customer enquiries by telephone and email
- Provide information on product availability, specification and pricing
- Liaise with approved suppliers to obtain quotes on parts
- Arrange maintenance services and repairs for products, this will include gathering all technical data required from customer for the Engineering team
- Communicate with internal teams including Engineering and Manufacturing to obtain required technical information
- Provide customers with quotations and follow up on previous quotes
- Arranging for product samples to be sent to customers
- Point of contact for customer throughout the lifecycle of the order, dealing with any query or issue that may arise
- Monitor and track orders to ensure that they are completed on time, on budget and right through to completion
Experience & Background Required:
- Previous experience of working in a similar administration role, this would include Sales Administration, Project Coordination, Customer Service Coordinator etc.
- Experience of working in a technical manufacturing, engineering or supply chain environment
- Ability to provide first class customer service at all times
- Exceptional planning, prioritising and attention to detail skills
- Strong communication skills, both written and verbal
- Confident dealing with a variety of internal and external customers and suppliers
- IT skills should include MS Office (Word and Excel) and CRM/ERP systems
Commercieel projectcoördinator interieur employer: Escape Recruitment Services
Contact Detail:
Escape Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercieel projectcoördinator interieur
✨Tip Number 1
Familiarise yourself with the technical aspects of the products you'll be coordinating. Understanding the specifications and common queries can help you stand out during interviews, as it shows your commitment to providing excellent customer service.
✨Tip Number 2
Network with professionals in the manufacturing and engineering sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture and expectations.
✨Tip Number 3
Brush up on your CRM/ERP system skills. Being proficient in these systems is crucial for the role, so consider taking a short course or tutorial to enhance your knowledge before applying.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experience where you've successfully managed customer inquiries or coordinated projects. This will help you demonstrate your problem-solving skills and ability to handle pressure.
We think you need these skills to ace Commercieel projectcoördinator interieur
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, project coordination, and customer service. Use specific examples from previous roles that demonstrate your ability to handle customer enquiries and manage orders effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in technical manufacturing or engineering environments, and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including a brief example in your application that illustrates your ability to communicate effectively with customers and internal teams, both verbally and in writing.
Highlight IT Proficiency: Ensure you mention your proficiency in MS Office and any CRM/ERP systems you have used. If possible, provide examples of how you have utilised these tools to improve efficiency or customer service in previous roles.
How to prepare for a job interview at Escape Recruitment Services
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact for customers, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer enquiries or resolved issues in previous roles.
✨Familiarise Yourself with Technical Terms
Given the technical nature of the manufacturing environment, brush up on relevant terminology and concepts. This will help you communicate effectively with both customers and internal teams during the interview.
✨Highlight Your Organisational Skills
The job requires exceptional planning and attention to detail. Be ready to discuss how you manage multiple tasks and prioritise effectively, perhaps by sharing specific instances where you successfully tracked orders or managed projects.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
