Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer projects from enquiry to delivery, ensuring smooth communication across teams.
- Company: Dynamic manufacturing company in North Ayrshire with a focus on teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the key link between customers and production, making a real impact every day.
- Qualifications: Experience in customer-focused roles and strong organisational skills required.
- Other info: Fast-paced role with diverse responsibilities and excellent career development potential.
The predicted salary is between 30000 - 42000 £ per year.
This role sits at the centre of customer activity and production planning, coordinating projects from initial enquiry through to order entry and delivery. You will act as the key link between customers, sales, supply chain and the production plant, ensuring clear communication and smooth delivery.
It is a varied role that suits someone who enjoys ownership, problem solving and being the main point of contact for both customers and internal teams. We are looking for someone who is organised, proactive, and enjoys working across teams.
The role:- Manage customer projects from request for quotation through to order set up
- Coordinate introduction of new products across internal teams
- Gather costs and specifications, prepare cost matrices and support approval process
- Ensure quotations are accurate, complete and issued within agreed timescales
- Clearly identify customer requirements and communicate these internally
- Provide commercial administration support across enquiries, offers and order processing
- Support price updates and revisions
- Prepare and maintain customer and internal reports
- Track sales performance against forecasts
- Coordinate samples and product information for customers
- Support stock inventory management including excess and obsolete stock reporting
- Assist finance team with credit control, liaising with customers to resolve issues
- Act as the main point of contact for existing and new customers
- Manage communication around production plans, lead times and delivery schedules with internal teams and customers
- Proactively resolve order related issues
- Experience in a customer focused role within a manufacturing and/or production environment
- Strong organisational skills with the ability to manage multiple priorities
- Confident communicator who builds effective working relationships
- Comfortable working with reports, data and product cost information
- Proactive, detail focused and solutions driven
- Able to work cross functionally
Customer & Production Coordinator in Kilmarnock employer: Escape Recruitment Serv Ltd
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Production Coordinator in Kilmarnock
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer coordination and production. Think about how you can demonstrate your problem-solving skills and ability to manage multiple priorities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer & Production Coordinator in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer & Production Coordinator. Highlight your experience in customer-focused roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects or resolved issues in the past. We love a good story!
Show Off Your Organisational Skills: Since this role requires strong organisational skills, don’t forget to mention any tools or methods you use to stay organised. Whether it's project management software or your own unique system, let us know how you keep everything on track!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything in one place and makes it easier for you to track your application. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer & Production Coordinator role. Familiarise yourself with the key responsibilities like managing customer projects and coordinating between teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be ready to share specific examples from your past experiences where you've successfully managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you kept everything on track.
✨Communicate Clearly and Confidently
As a key link between customers and internal teams, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes, which shows your proactive approach.
✨Be Solutions Driven
Problem-solving is a big part of this role, so come prepared with examples of challenges you've faced in previous jobs and how you resolved them. Highlight your proactive nature and detail how you can apply these skills to ensure smooth delivery and customer satisfaction in this new role.
