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- Tasks: Coordinate maintenance services, manage jobs, and communicate with clients and contractors.
- Company: Join a dynamic operations team in a fast-paced environment.
- Benefits: Competitive salary, clear progression routes, and exposure to various business areas.
- Other info: Stable, long-term role with opportunities for career advancement.
- Why this job: Perfect for those seeking to grow in customer service and operations.
- Qualifications: Strong communication skills and a background in customer service or admin.
The predicted salary is between 26000 - 27500 £ per year.
Are you organised, customer-focused, and comfortable managing multiple tasks at once? We're working with a busy operations team looking for a Helpdesk Coordinator to support the delivery of maintenance services across multiple sites. This is a fast-paced role where you'll be responsible for coordinating jobs, speaking with clients and contractors, and ensuring work is completed efficiently. This is a great opportunity for someone from a customer service, call centre, or coordination background looking to move into a more operational role.
What you'll be doing:
- Logging jobs via email and internal systems
- Coordinating engineers and contractors
- Making outbound calls to chase updates and progress jobs
- Managing multiple jobs from start to finish
- Updating systems and ensuring accurate records
- Supporting the wider operations team
What we're looking for:
- Strong communication and customer service skills
- Highly organised with good attention to detail
- Comfortable working in a fast-paced environment
- Confident using systems and managing workloads
- Background in customer service, call centre, or admin
The opportunity:
- Entry into a growing operations team
- Clear progression routes after ~6 months
- Exposure to different areas of the business
- Stable, long-term role
Salary: 26,000 - 27,500
Helpdesk Coordinator / Customer Service Coordinator employer: Escape Recruitment Serv Ltd
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator / Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Helpdesk Coordinator role. Highlight your customer service skills and organisational prowess.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up where necessary. A simple email to check in can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Helpdesk Coordinator / Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your ability to juggle multiple tasks. We want to see how you manage your time and keep everything in order, so share examples from your past experiences that showcase your organisational prowess.
Communicate Clearly: Since this role involves a lot of communication with clients and contractors, we need to see your strong communication skills in action. Use clear and concise language in your application, and don’t hesitate to include any relevant customer service experiences.
Tailor Your Application: Take a moment to customise your application for this specific role. We love when candidates connect their background in customer service or coordination directly to the responsibilities listed in the job description. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Show Off Your Organisational Skills
Make sure to highlight your ability to manage multiple tasks effectively. Prepare examples from your past experiences where you successfully coordinated jobs or managed workloads, as this will demonstrate your suitability for the fast-paced environment.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. During the interview, be ready to discuss how you've handled customer interactions in the past, especially in challenging situations.
✨Familiarise Yourself with Relevant Systems
Get comfortable with any systems or software that might be used in the role. If you know what tools the company uses, mention your experience with similar systems, as this shows you're proactive and ready to hit the ground running.
✨Demonstrate Your Customer Service Experience
Prepare to share specific examples of your customer service background. Discuss how you've gone above and beyond to ensure client satisfaction, as this will resonate well with the operations team looking for a customer-focused candidate.