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- Tasks: Lead a small team in managing customer service and export operations.
- Company: Established manufacturing client with a focus on quality and compliance.
- Benefits: Early Friday finish, 34 days holiday, and generous pension contributions.
- Other info: On-site for 6 months, then hybrid working available.
- Why this job: Make a real impact in a key operational role with growth opportunities.
- Qualifications: Experience in customer service, export, and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Escapes established manufacturing Client has an opportunity for a hands-on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities. This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day-to-day coordination of global shipments.
Responsibilities of the role:
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Experience and knowledge required for the role:
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1-2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits:
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on-site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on-site and 1 day working from home thereafter. Our client offers a stable, well-structured environment with a strong focus on quality, compliance, and continuous improvement.
Customer Service Team Leader - Monday to Friday in Dingwall employer: Escape Recruitment Serv Ltd
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader - Monday to Friday in Dingwall
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer service and logistics makes you the perfect fit for the role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Leader - Monday to Friday in Dingwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and export knowledge, as well as any leadership experience you've got. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Team Leader role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Show Off Your ERP Skills: Since M3 experience is essential, make sure to mention any relevant ERP systems you've worked with. If you've got strong numerical and IT skills, flaunt them! We’re all about efficiency and accuracy here at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service, export processes, and logistics. Familiarise yourself with the ERP system (M3) as it’s essential for the role. Being able to discuss specific examples from your experience will show that you’re not just talking the talk.
✨Show Leadership Skills
Since this role involves managing a small team, be prepared to share your leadership experiences. Think of times when you’ve successfully led a team or resolved conflicts. Highlight your ability to motivate others and drive process improvements.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions about handling customer queries and complaints, as well as how you would liaise with freight forwarders.
✨Demonstrate Organisational Skills
This role requires a consistent and process-focused approach. Be ready to discuss how you manage your time and prioritise tasks. Share examples of how you maintain accurate data and ensure compliance with regulations, as this will show you’re detail-oriented and reliable.