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- Tasks: Lead a small team in managing international orders and ensuring compliance.
- Company: Established manufacturing client with a focus on quality and continuous improvement.
- Benefits: Early Friday finish, 34 days holiday, and generous pension contributions.
- Other info: On-site for 6 months, then hybrid working available.
- Why this job: Make an impact in a key operational role with global reach.
- Qualifications: Experience in customer service, export, and strong ERP skills required.
The predicted salary is between 30000 - 40000 £ per year.
Escapes established manufacturing Client has an opportunity for a hands-on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities. This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day-to-day coordination of global shipments.
Responsibilities of the role:
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Experience and knowledge required for the role:
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1-2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits:
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on-site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on-site and 1 day working from home thereafter. Our client offers a stable, well-structured environment with a strong focus on quality, compliance, and continuous improvement.
Customer Service/Order Processing Coordinator (Contract) in Dingwall employer: Escape Recruitment Serv Ltd
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Order Processing Coordinator (Contract) in Dingwall
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly explain how your experience in customer service and logistics makes you the perfect fit for the role. Keep it concise and engaging!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It’s also a chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Customer Service/Order Processing Coordinator (Contract) in Dingwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service/Order Processing Coordinator. Highlight your experience in customer service, export, and logistics, and don’t forget to mention any supervisory roles you've held. We want to see how you can lead a team and manage orders effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of customs compliance and your experience with ERP systems like M3. We love seeing genuine enthusiasm for the position, so let your personality come through!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, we want to see how you handle customer queries and complaints. Clear and concise communication is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service, export processes, and logistics. Familiarise yourself with the ERP system (M3) as it’s essential for the role. Being able to discuss specific examples from your past experience will show that you’re not just talking the talk.
✨Show Your Leadership Skills
Since this role involves managing a small team, be prepared to share your leadership experiences. Think of situations where you’ve successfully led a team or resolved conflicts. Highlighting your supervisory skills will demonstrate that you can take ownership of the team’s performance.
✨Communicate Clearly
Excellent communication is key in this role, so practice articulating your thoughts clearly. Be ready to discuss how you handle customer queries and complaints. Use examples that showcase your ability to build strong relationships with both internal teams and external partners.
✨Emphasise Process Improvement
The client values operational efficiency, so come prepared with ideas on how you’ve driven process improvements in previous roles. Discuss any initiatives you’ve implemented that enhanced compliance or streamlined operations, as this will align perfectly with their focus on continuous improvement.