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- Tasks: Lead a small team in managing international orders and ensuring export compliance.
- Company: Established manufacturing client with a focus on quality and continuous improvement.
- Benefits: Early Friday finish, 34 days holiday, and generous pension contributions.
- Other info: On-site role initially, with potential for hybrid working after onboarding.
- Why this job: Take ownership of customer service and make a real impact in global logistics.
- Qualifications: Experience in customer service or logistics, with strong leadership and ERP skills.
The predicted salary is between 30000 - 40000 £ per year.
Escapes established manufacturing Client has an opportunity for a hands-on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities. This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day-to-day coordination of global shipments.
Responsibilities of the role:
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Experience and knowledge required for the role:
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1-2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits:
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on-site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on-site and 1 day working from home thereafter. Our client offers a stable, well-structured environment with a strong focus on quality, compliance, and continuous improvement.
Customer Service & Export Team Leader in Dingwall employer: Escape Recruitment Serv Ltd
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Export Team Leader in Dingwall
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how your experience in customer service and export can drive process improvements and operational efficiency.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service & Export Team Leader in Dingwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service & Export Team Leader. Highlight your experience in customer service, export, and logistics, and don’t forget to mention any supervisory roles you've held. We want to see how you can lead a team and manage international orders!
Showcase Your Skills: When writing your application, emphasise your strong ERP system experience, especially with M3 if you have it. Also, let us know about your understanding of customs and export processes. We’re looking for someone who can hit the ground running, so make those skills shine!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and how they relate to the responsibilities of the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service, export processes, and logistics. Familiarise yourself with the ERP system (M3) as it’s essential for the role. Being able to discuss specific examples from your experience will show that you’re not just talking the talk.
✨Show Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style. Think of examples where you've successfully led a team or handled conflicts. Highlight how you support and motivate your team to achieve their goals.
✨Prepare for Compliance Questions
Given the focus on export documentation and customs compliance, expect questions around these topics. Brush up on international trade regulations and be ready to explain how you’ve ensured compliance in previous roles. This will demonstrate your attention to detail and understanding of the industry.
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Ask insightful questions about the company culture and how they approach customer service. This shows you’re genuinely interested in the role and helps you stand out as a candidate who values teamwork and collaboration.