At a Glance
- Tasks: Lead a team in managing global export operations and customer service.
- Company: Established international manufacturing business with a strong team culture.
- Benefits: Stable job, early finishes on Fridays, hybrid working after training.
- Other info: Opportunity to influence operations and enjoy a balanced work-life.
- Why this job: Make an impact by improving processes and leading a dedicated team.
- Qualifications: Strong export coordination experience and knowledge of international logistics.
The predicted salary is between 35000 - 45000 € per year.
An established international manufacturing business is looking to appoint an experienced Export & Customer Service professional to lead a small team and manage complex global export operations. This is a hands-on role where technical export knowledge is absolutely critical. You'll oversee worldwide shipments, customs compliance, export documentation, logistics coordination and customer service operations while supporting continuous improvement across the department. The business exports globally and requires someone confident dealing with international shipping regulations, VAT compliance, Incoterms and freight movements across air, road and sea. You'll also supervise a small team, support operational improvements and work closely with finance, manufacturing and sales functions to ensure orders move efficiently from receipt through to delivery.
Key Responsibilities
- Lead and support a small Customer Service & Export team
- Manage international customer orders and export processes
- Ensure compliance with global export regulations, customs and VAT requirements
- Coordinate shipments via air, road and sea freight
- Manage export documentation and shipping paperwork
- Liaise with freight providers, customs agents and internal departments
- Monitor pricing, margins and shipping costs
- Support audits and compliance activities
- Drive continuous improvement and process efficiencies
- Work closely with ERP/MRP systems and support system improvements
Experience Required
- Strong experience within export coordination and international logistics
- Knowledge of customs compliance, export documentation and VAT processes
- Experience managing shipments globally
- ERP/MRP systems experience (M3 highly advantageous)
- Manufacturing background preferred
- Strong IT and numerical skills
- Leadership or supervisory experience
- Excellent attention to detail and communication skills
What's On Offer
- Stable and well-established business
- Early finish every Friday
- Strong team culture with no long-hours expectation
- Opportunity to lead improvements and influence processes
- Hybrid working available after training period
Customer Service & Export Team Lead in Dingwall employer: Escape Recruitment Serv Ltd
Join a stable and well-established international manufacturing business that values its employees and fosters a strong team culture. As a Customer Service & Export Team Lead, you'll enjoy a balanced work-life with early finishes every Friday and the opportunity to influence operational improvements in a hands-on role. With hybrid working options available post-training, this position offers not only a chance to lead a dedicated team but also significant opportunities for personal and professional growth within a dynamic global environment.
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Export Team Lead in Dingwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the export and customer service sectors. Attend industry events or webinars to meet potential employers and showcase your expertise in international logistics.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs compliance and export documentation. Be ready to discuss real-life scenarios where you've successfully managed complex global shipments.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've led teams to improve processes and drive efficiencies in previous roles. Employers love a candidate who can inspire others.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities that match your skills, and applying directly can give you an edge over other candidates. Let's get you that dream job!
We think you need these skills to ace Customer Service & Export Team Lead in Dingwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in export coordination and international logistics. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of customs compliance and export documentation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our Customer Service & Export team. Share specific examples of how you've managed complex global operations and improved processes in your previous roles.
Showcase Your Leadership Skills:Since this role involves supervising a small team, make sure to highlight any leadership or supervisory experience you have. We love seeing how you’ve motivated teams and driven continuous improvement in past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Know Your Export Regulations
Make sure you brush up on international shipping regulations, customs compliance, and VAT processes. Being able to confidently discuss these topics will show that you’re not just familiar with the basics but have a solid grasp of what’s required in this role.
✨Showcase Your Leadership Skills
Since this position involves leading a small team, be prepared to share examples of your leadership experience. Think about times when you’ve successfully managed a team or improved processes, and be ready to discuss how you can bring that experience to the table.
✨Familiarise Yourself with ERP/MRP Systems
If you have experience with ERP/MRP systems, especially M3, make sure to highlight it. If not, do a bit of research on how these systems work and be ready to discuss how you would leverage them to improve export operations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to export documentation or logistics coordination. Practising your responses to these scenarios can help you articulate your problem-solving skills and attention to detail effectively.
