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- Tasks: Lead a small team in managing international orders and logistics.
- Company: Established manufacturing client with a focus on quality and compliance.
- Benefits: Early Friday finish, 34 days holiday, and generous pension contributions.
- Other info: Stable environment with opportunities for hybrid working after onboarding.
- Why this job: Take ownership of customer service and make a real impact in global operations.
- Qualifications: Experience in customer service, export, and team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Escapes established manufacturing Client has an opportunity for a hands-on Customer Service & Export Team Leader to manage a small team and oversee international order fulfilment, logistics, and export compliance activities. This is a key operational role where you will take ownership of customer service performance, export documentation, customs compliance, and day-to-day coordination of global shipments.
Responsibilities of the role:
- Leading and supporting a small team (around 3 people)
- Managing customer orders from entry through to global dispatch
- Overseeing export documentation and customs compliance
- Liaising with freight forwarders and logistics providers
- Handling customer queries, complaints and escalations
- Maintaining accurate data in the ERP system (M3 essential)
- Supporting pricing activity and order integrity
- Ensuring compliance with international trade and customs regulations
- Driving process improvements and operational efficiency
- Building strong relationships across internal teams and external partners
Experience and knowledge required for the role:
- Experience in customer service, export, logistics or supply chain
- Supervisory or team leadership experience (1-2 years minimum)
- Strong ERP system experience (M3 preferred)
- Good understanding of customs and export processes
- Strong numerical and IT skills
- Excellent communication skills
- Manufacturing/engineering background preferred
- Organised, consistent and process-focused approach
Benefits:
- Early Friday finish
- 34 days holiday including public holidays
- 7% employer pension contribution
- Life assurance (6x salary)
- Critical illness cover
- Enhanced family leave policies
This is an on-site role for the first 6 months to support full onboarding and team integration, with the opportunity to move to a hybrid working pattern of 4 days on-site and 1 day working from home thereafter. Our client offers a stable, well-structured environment with a strong focus on quality, compliance, and continuous improvement.
Customer Service & Export Team Leader employer: Escape Recruitment Serv Ltd
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Export Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and export processes. Think about specific examples from your past experience that demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Customer Service & Export Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service, export, and logistics experience, as well as any team leadership roles you've had. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service & Export Team Leader role. Share specific examples of how you've managed teams and improved processes in the past. Let us know what makes you tick!
Show Off Your ERP Skills: Since M3 experience is essential, make sure to mention any relevant ERP system experience you have. If you've worked with similar systems, let us know how you used them to enhance efficiency and compliance. We love a tech-savvy candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service, export processes, and logistics. Familiarise yourself with the ERP system (M3) as it’s essential for the role. Being able to discuss specific examples from your past experience will show that you’re not just talking the talk.
✨Show Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style. Think of examples where you've successfully led a team or handled conflicts. Highlight how you support and motivate your team to achieve their goals.
✨Demonstrate Problem-Solving Abilities
You’ll likely face questions about handling customer queries and complaints. Prepare some scenarios where you turned a negative situation into a positive outcome. This will showcase your ability to think on your feet and maintain customer satisfaction.
✨Build Relationships
The job requires liaising with various stakeholders, so be ready to talk about how you build strong relationships. Share experiences where you collaborated with internal teams or external partners to improve processes or resolve issues.