At a Glance
- Tasks: Lead a team in managing global export operations and customer service.
- Company: Established international manufacturing business with a strong team culture.
- Benefits: Stable job, early finishes on Fridays, hybrid working after training.
- Other info: Opportunity to influence operations in a dynamic environment.
- Why this job: Make an impact by improving processes and leading a dedicated team.
- Qualifications: Experience in export coordination, customs compliance, and leadership skills.
The predicted salary is between 35000 - 45000 € per year.
An established international manufacturing business is looking to appoint an experienced Export & Customer Service professional to lead a small team and manage complex global export operations. This is a hands-on role where technical export knowledge is absolutely critical. You'll oversee worldwide shipments, customs compliance, export documentation, logistics coordination and customer service operations while supporting continuous improvement across the department. The business exports globally and requires someone confident dealing with international shipping regulations, VAT compliance, Incoterms and freight movements across air, road and sea. You'll also supervise a small team, support operational improvements and work closely with finance, manufacturing and sales functions to ensure orders move efficiently from receipt through to delivery.
Key Responsibilities
- Lead and support a small Customer Service & Export team
- Manage international customer orders and export processes
- Ensure compliance with global export regulations, customs and VAT requirements
- Coordinate shipments via air, road and sea freight
- Manage export documentation and shipping paperwork
- Liaise with freight providers, customs agents and internal departments
- Monitor pricing, margins and shipping costs
- Support audits and compliance activities
- Drive continuous improvement and process efficiencies
- Work closely with ERP/MRP systems and support system improvements
Experience Required
- Strong experience within export coordination and international logistics
- Knowledge of customs compliance, export documentation and VAT processes
- Experience managing shipments globally
- ERP/MRP systems experience (M3 highly advantageous)
- Manufacturing background preferred
- Strong IT and numerical skills
- Leadership or supervisory experience
- Excellent attention to detail and communication skills
What's On Offer
- Stable and well-established business
- Early finish every Friday
- Strong team culture with no long-hours expectation
- Opportunity to lead improvements and influence processes
- Hybrid working available after training period
Customer Service & Export Team Lead employer: Escape Recruitment Serv Ltd
Join a well-established international manufacturing business that values its employees and fosters a strong team culture. As a Customer Service & Export Team Lead, you'll enjoy a stable work environment with an early finish every Friday, hybrid working options after training, and the opportunity to lead improvements in a hands-on role. With a focus on employee growth and a commitment to work-life balance, this company is an excellent employer for those seeking meaningful and rewarding employment in the export and logistics sector.
Contact Detail:
Escape Recruitment Serv Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Export Team Lead
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to export operations and customer service. Think about specific examples from your past experience that demonstrate your skills in managing international shipments and compliance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Customer Service & Export Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in export coordination and international logistics. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of customs compliance and export documentation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our Customer Service & Export team. Share specific examples of how you've managed complex global operations and improved processes in your previous roles.
Show Off Your Leadership Skills:Since this role involves supervising a small team, make sure to highlight any leadership or supervisory experience you have. We love seeing how you’ve motivated teams and driven continuous improvement in past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Escape Recruitment Serv Ltd
✨Know Your Export Regulations
Make sure you brush up on international shipping regulations, customs compliance, and VAT processes. Being able to discuss these topics confidently will show that you’re the right fit for managing complex global export operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in supporting operational improvements and how you’ve motivated your team to achieve their goals. This will demonstrate your capability to lead the Customer Service & Export team effectively.
✨Familiarise Yourself with ERP/MRP Systems
If you have experience with ERP/MRP systems, especially M3, be ready to discuss it. Share specific instances where you’ve used these systems to improve processes or manage shipments efficiently. This will show your technical prowess and readiness for the role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling a shipment delay or ensuring compliance during an audit. Practising your responses will help you articulate your problem-solving skills and attention to detail during the interview.
