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For Companies At a Glance
- Tasks: Be the go-to person for guests during the night, ensuring safety and providing tailored service.
- Company: Join a vibrant team dedicated to creating unique experiences for our guests.
- Benefits: Enjoy flexible hours and the chance to work in a dynamic environment.
- Why this job: Perfect for night owls who love engaging with people and making their stay memorable.
- Qualifications: No prior experience needed, just a passion for hospitality and great communication skills.
- Other info: Ideal for students looking for part-time work that fits around their studies.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
- Silverstone Senior Management Team
Key Responsibilities
- Guest Services: Greet guests upon arrival, assist with arrival and departure procedures, address guest enquiries and requests, and resolve complaints promptly and professionally, escalating as necessary.
- Financial Duties: Balance accounting ledger. Ensure the reports balance for hotel revenue. Prepare daily financial summaries for management.
- Security and Safety: Complete security walks of the enclosure. Ensure guest safety by following emergency protocols.
- Administrative and Reporting Tasks: Update and maintain guest records in the system. Prepare Daily Brief sheet, breakfast report and arrivals report.
- Support other departments: Assistant the housekeeping and maintenance teams as and when needed.
- Sustainability: To promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone.
Our vision drives us, we live by our brand pillars, and were motivated to achieve industry-leading and award-winning results.
- Our vision – To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure
- Our brand pillars Were the Ultimate Hosts who share our guests passions, were switched on to their needs, we make their stays effortless, they get our finest performance every time. Were the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. Were the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know theyre in safe hands.
- Values – Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.
- Guest and Owner Reputation
- Detailed objectives will be set through the Personal Development Review (PDR) process
Skills, Knowledge and Expertise
- Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable
- A strong, yet positive guest service style
- Organised and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Naturally maintains a neat and well-groomed appearance.
- Competent in using IT systems and software including Microsoft Office
- Full clean UK driving licence is desirable
About Escapade
AMRT1_UKCT
Night Receptionist employer: Escapde
Contact Detail:
Escapde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarize yourself with the unique experiences and services offered by our establishment. This knowledge will help you engage with guests more effectively and demonstrate your passion for providing tailored service.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your interactions. Being able to share specific examples of how you've provided high-touch service can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle safety and security procedures confidently. Be prepared to discuss how you would manage various situations that may arise during the night shift, ensuring guest safety at all times.
✨Tip Number 4
Demonstrate your flexibility and willingness to work night shifts. Emphasizing your commitment to being available during these hours can make a strong impression on the hiring team.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Receptionist position. Understand the key responsibilities and the type of service expected from you, especially regarding guest interactions and safety procedures.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles, particularly during night shifts. Mention specific examples where you provided tailored service or handled guest inquiries effectively.
Showcase Your Skills: Make sure to highlight skills that are crucial for a Night Receptionist, such as communication, problem-solving, and attention to detail. Use concrete examples to demonstrate how you've successfully used these skills in past roles.
Craft a Personalized Cover Letter: Write a cover letter that reflects your passion for providing unique experiences to guests. Tailor it to the company’s values and mention why you are excited about the opportunity to work as a Night Receptionist.
How to prepare for a job interview at Escapde
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing unique and engaging experiences for guests. Share examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Highlight Your Attention to Safety and Security
Since the role involves adhering to safety and security procedures, be prepared to discuss your understanding of these protocols. Mention any relevant experience you have in maintaining a safe environment for guests.
✨Demonstrate Your Communication Skills
As a key point of contact during the night shift, effective communication is crucial. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully communicated with guests or team members in the past.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios during your shift. Think about potential challenges you might face as a Night Receptionist and prepare thoughtful responses that showcase your problem-solving skills.
