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- Tasks: Provide top-notch customer support in both French and English while managing calls and interactions.
- Company: Join a leading hair colour service company with a vibrant and rewarding culture.
- Benefits: Enjoy a competitive salary of £32,500 plus standard benefits and remote work flexibility.
- Why this job: Make a difference in customer experiences while working from the comfort of your home.
- Qualifications: Fluency in French and English with prior customer service experience.
- Other info: Occasional training sessions in London to enhance your skills.
The predicted salary is between 19500 - 26000 £ per year.
A leading hair color service company is seeking a bilingual French-speaking Customer Service Representative. This fully remote role requires experience in customer service and fluency in French and English.
Responsibilities include:
- Managing a high volume of calls
- Providing customer support across various channels
- Documenting interactions
The position offers an annual salary of £32,500 along with standard benefits and a rewarding culture. Occasional office visits in London for training are required.
Remote Bilingual French & English Customer Service Agent employer: eSalon
Contact Detail:
eSalon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Bilingual French & English Customer Service Agent
✨Tip Number 1
Make sure to brush up on your bilingual skills! Practise speaking both French and English fluently, as you'll need to switch between the two languages effortlessly during calls. We recommend having a few common customer service scenarios ready to role-play with a friend.
✨Tip Number 2
Get familiar with the company’s products and services before your interview. Knowing the ins and outs of their hair colour offerings will show that you're genuinely interested and prepared. We can help you find resources on our website to get you started!
✨Tip Number 3
Practice your call handling skills! Since this role involves managing a high volume of calls, try simulating customer interactions. We can provide tips on effective communication techniques to help you shine in your interview.
✨Tip Number 4
Don’t forget to highlight your previous customer service experience! Be ready to share specific examples of how you've handled challenging situations. We suggest using the STAR method (Situation, Task, Action, Result) to structure your responses.
We think you need these skills to ace Remote Bilingual French & English Customer Service Agent
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role is all about being bilingual, make sure to highlight your fluency in both French and English. Use examples from your past experiences where you’ve successfully communicated in both languages, especially in customer service settings.
Tailor Your CV and Cover Letter: Don’t just send the same old CV and cover letter for every job. Take a bit of time to tailor them specifically for this position. Mention your relevant experience in handling customer queries and how you can bring value to our team at StudySmarter.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We love straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for someone who can manage high volumes of calls efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at eSalon
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice speaking and writing in both languages. Prepare to switch between them seamlessly during the interview, as this will demonstrate your proficiency and comfort level.
✨Know the Company Inside Out
Research the hair colour service company thoroughly. Understand their products, values, and customer service philosophy. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might encounter in this role. Prepare examples from your past experience where you successfully handled difficult customers or resolved issues. This will showcase your problem-solving skills and ability to manage high call volumes.
✨Show Enthusiasm for Remote Work
As this is a remote position, express your enthusiasm for working from home and how you stay organised and motivated in a remote environment. Mention any tools or strategies you use to maintain productivity and communication with your team.
