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- Tasks: Provide exceptional customer service in both French and English, engaging with clients across multiple channels.
- Company: Join eSalon, a leader in personalised at-home hair colour solutions.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a fully remote work environment.
- Why this job: Make a real difference by helping clients feel confident with their hair colour choices.
- Qualifications: Must be a native French speaker with strong English skills and customer service experience.
- Other info: Flexible, fast-paced environment with opportunities for growth and team-building events.
The predicted salary is between 19500 - 26000 £ per year.
At eSalon, we have transformed the way people experience at-home hair colour. Our licensed colourists create custom, salon-quality formulas made to order and delivered straight to each client's door. With millions of unique colour combinations, we bring personalization, professional results, and confidence to clients around the world.
We are looking for a bilingual French speaking Customer Service Representative to join our team. If you're a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.
We're seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience.
This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area. Working in a call centre environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
- Provide customer service via many channels including phone, email, and chat in both English and French.
- Retain clients in accordance with company requirements and customer needs.
- Meet and exceed individual goals.
- Document client interactions accurately.
- Communicate ongoing retention activity and progress.
- Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
- Other duties as required.
Requirements
- 1+ years customer service or call centre experience.
- Native French speaker who is also fluent in English (reading, writing, speaking).
- Top notch phone presentation skills.
- Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
- Must be organized, self-motivated, driven, and have an appetite to succeed.
- Consistent track record of retaining a high percentage of clients.
- Excellent writing skills.
- Stable work history.
- Highly motivated & energetic.
- Flexible and able to thrive in a fast paced, high growth environment.
- Must be able to commute to the London office occasionally for training and team-building events.
- Must be authorized to work in the UK without sponsorship and perform the role from within the UK.
Benefits
- £32,500 annual Salary
- Full Time Standard Benefits
- Pension
- 28 Days Holiday
- Fully remote position
- Rewarding culture & work / life balance
Bilingual French in London employer: eSalon
Contact Detail:
eSalon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual French in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at eSalon or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your bilingual skills! Since this role requires both French and English, brush up on your language abilities. Try role-playing customer service scenarios with a friend to build confidence and fluency.
✨Tip Number 3
Show off your personality! During interviews or calls, let your natural charm shine through. Remember, they’re looking for someone empathetic and persuasive, so be yourself and connect with them on a personal level.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and company culture right there, making it easier to tailor your approach.
We think you need these skills to ace Bilingual French in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a bilingual French speaker, make sure to highlight your language skills right at the top of your application. Use both English and French where appropriate to demonstrate your fluency and make a great first impression!
Tailor Your Experience: When you’re writing about your previous customer service experience, be specific! Mention any relevant roles where you’ve had to engage with clients in both languages. We want to see how your background aligns with what we do at eSalon.
Be Personable and Professional: In your written application, let your personality shine through! We value empathy and strong communication, so don’t hesitate to share examples of how you've built connections with customers or turned challenges into solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at eSalon
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with eSalon’s products and services. Understanding their unique selling points will help you answer questions more effectively and show that you're genuinely interested in the company and its mission.
✨Prepare for Common Customer Scenarios
Think about potential customer service challenges you might face in this role. Prepare examples of how you've successfully handled difficult situations in the past, focusing on your empathy and problem-solving skills.
✨Showcase Your Organisational Skills
As the job involves documenting client interactions and using CRM systems, be ready to discuss your organisational strategies. Share specific tools or methods you use to stay organised and manage high volumes of calls efficiently.
