At a Glance
- Tasks: Provide top-notch customer service in both French and English via phone, email, and chat.
- Company: Join eSalon, a leader in personalised at-home hair colour solutions.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a fully remote work environment.
- Other info: Flexible, fast-paced environment with opportunities for growth and team-building events.
- Why this job: Make a real difference by helping clients feel confident with their hair colour choices.
- Qualifications: Fluent in French and English with customer service experience and excellent communication skills.
The predicted salary is between 32500 - 45500 € per year.
At eSalon, we have transformed the way people experience at-home hair colour. Our licensed colourists create custom, salon-quality formulas made to order and delivered straight to each client's door. With millions of unique colour combinations, we bring personalization, professional results, and confidence to clients around the world.
We are looking for a bilingual French speaking Customer Service Representative to join our team. If you're a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit.
Responsibilities:- Working in a call centre environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU.
- Provide customer service via many channels including phone, email, and chat in both English and French.
- Retain clients in accordance with company requirements and customer needs.
- Meet and exceed individual goals.
- Document client interactions accurately.
- Communicate ongoing retention activity and progress.
- Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.
- Other duties as required.
- 1+ years customer service or call centre experience.
- Native French speaker who is also fluent in English (reading, writing, speaking).
- Top notch phone presentation skills.
- Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
- Must be organized, self-motivated, driven, and have an appetite to succeed.
- Consistent track record of retaining a high percentage of clients.
- Excellent writing skills.
- Stable work history.
- Highly motivated & energetic.
- Flexible and able to thrive in a fast paced, high growth environment.
- Must be able to commute to the London office occasionally for training and team-building events.
- Must be authorized to work in the UK without sponsorship and perform the role from within the UK.
- £32,500 annual Salary.
- Full Time Standard Benefits.
- Pension.
- 28 Days Holiday.
- Fully remote position.
- Rewarding culture & work / life balance.
Bilingual French / English Customer Service Representative employer: eSalon
At eSalon, we pride ourselves on fostering a rewarding work culture that values personal growth and professional development. As a fully remote employer based in the UK, we offer competitive salaries, generous holiday allowances, and a supportive environment that encourages collaboration and innovation. Join us to be part of a dynamic team where your contributions are recognised and celebrated, all while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual French / English Customer Service Representative
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at eSalon. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice your bilingual skills! Since this role requires both French and English, brush up on your language skills by having mock conversations or role-playing customer service scenarios with a friend.
✨Tip Number 3
Show off your personality during interviews! eSalon values confidence and professionalism, so don’t be afraid to let your unique self shine through while discussing your experience and how you can contribute to their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the eSalon family.
We think you need these skills to ace Bilingual French / English Customer Service Representative
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a bilingual superstar, make sure to highlight your French and English skills in your application. Use both languages where appropriate to demonstrate your fluency and comfort level.
Tailor Your Experience:When you’re writing about your past customer service experience, be specific! Mention any call centre roles or relevant experiences that showcase your ability to handle high volumes of calls and retain clients. We want to see how you can bring value to our team!
Be Professional Yet Personable:Your written application should reflect the professionalism we expect in customer interactions. However, don’t be afraid to let your personality shine through! We love a friendly tone that shows you’re approachable and ready to connect with our clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at eSalon
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with eSalon’s products and services. Understanding their unique selling points and how they transform the hair colour experience will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service challenges you might face in this role. Prepare examples from your past experience where you successfully resolved issues or retained clients, as this will demonstrate your problem-solving skills and ability to handle high-pressure situations.
✨Showcase Your Organisational Skills
As the job requires documentation of client interactions, be ready to discuss how you stay organised and manage your time effectively. Mention any CRM systems you’ve used and how you keep track of your daily activities to ensure nothing falls through the cracks.
