At a Glance
- Tasks: Provide hands-on IT support and solve tech issues for users on-site.
- Company: Join a dynamic team focused on customer satisfaction and tech solutions.
- Benefits: Enjoy flexible benefits, private medical cover, and a generous pension scheme.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real difference by helping people with their IT challenges every day.
- Qualifications: Technical skills in PC support and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for customer-focused and enthusiastic deskside engineers with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and face-to-face communication skills, and be willing to collaborate with the wider Global IT support teams.
You will be responsible for onsite technical services based at the customer’s site in Yeovil providing support services including hardware & software break fix and IMAC services; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.
Key Responsibilities:- Software and system fault diagnosis, analysis and fix.
- Case management of Incidents and IMAC’s in line with SLA’s.
- Manage / Provide support and technical expertise to projects as directed.
- Proactively keeps customer updated with problem status at all times.
- Manage incident tickets using Solution Manager.
- Support Remote / Home users.
- Manage and support VC equipment.
- Provide 1st / 2nd line hardware and software support for laptops.
- Support for printers & mobile devices.
- Updating Hardware Asset records.
- Deploying and configuring laptops and migrating user data.
- Have SC security clearance or be able to achieve clearance.
- PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
- Administering Windows Share/File permissions.
- Mobile connectivity (E.g. secureID/MAS/MDM).
- Good knowledge of workstations, desktops & laptops.
- Excellent communication and presentation skills.
This position is eligible for our flexible benefits package that includes private medical cover, generous pension scheme, health cash plan + others. Apply now for consideration.
IT Deskside Support Engineer in Yeovil employer: Es Field Delivery Uk
At ES Field Delivery UK LTD, we pride ourselves on being an excellent employer, offering a dynamic work environment in Yeovil where IT professionals can thrive. Our commitment to employee growth is reflected in our flexible benefits package, including private medical cover and a generous pension scheme, alongside a collaborative culture that encourages innovation and problem-solving. Join us to be part of a supportive team dedicated to delivering exceptional IT support while advancing your career in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land IT Deskside Support Engineer in Yeovil
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your technical skills and customer service experience, especially when it comes to solving IT issues.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if the job is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your appreciation for the opportunity. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace IT Deskside Support Engineer in Yeovil
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that you genuinely enjoy solving tech issues and helping people. A little enthusiasm can go a long way in making your application stand out.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate good communication skills, so make sure your application is easy to read and understand. Avoid jargon unless it’s necessary, and always explain any technical terms you use.
Highlight Relevant Experience:Make sure to showcase any previous experience you have in IT support or similar roles. We’re looking for candidates who can demonstrate their technical competence and problem-solving skills, so don’t be shy about sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office Suites, and common hardware issues. Be ready to discuss specific problems you've solved in the past and how you approached them.
✨Show Off Your Communication Skills
Since this role involves a lot of face-to-face interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users.
✨Demonstrate Your Problem-Solving Skills
Prepare to walk through your thought process when diagnosing and fixing IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a frustrated user or managing multiple incidents at once. Think about how you'd prioritise tasks and keep customers updated throughout the process.
