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- Tasks: Provide hands-on IT support and solve tech issues for users in Wolverhampton.
- Company: Join a dynamic team focused on customer satisfaction and technical excellence.
- Benefits: Enjoy a competitive salary, flexible benefits, and access to extensive training resources.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Make a real difference by helping people with their IT challenges every day.
- Qualifications: SC clearance, desktop support experience, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Wolverhampton. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
You will be responsible for onsite technical services providing support services including:
- Deskside Software support
- IMACD
- Onsite printer support
- Hands and Eyes support
- T&M services
Key Responsibilities:
- Hardware break-fix services for all workspace client including: Desktop, Laptop and Printer break-fix
- IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
- Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
- Asset Refresh lifecycle delivery
- Stock Management
Essential Skills:
- SC Cleared
- A broad technical knowledge of PC’s/peripherals and their architecture
- Previous experience in desktop support/hardware refreshes
- Good working knowledge of current software packages
- Good working knowledge of operating system
- Accredited in relevant manufacturers hardware qualification
- Good understanding of IT infrastructure
- Ability to work on own initiative, address and resolve problems in a pressurised environment
- Ability to diagnose faults in the hardware/software/operating systems used by the customer
- Excellent organisational skills, able to take a methodical approach to service issues
- Excellent communication and interpersonal skills
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
IT Deskside Support Engineer in Wolverhampton employer: Es Field Delivery Uk
Contact Detail:
Es Field Delivery Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Deskside Support Engineer in Wolverhampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for an IT Deskside Support Engineer role, brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Deskside Support Engineer in Wolverhampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and helping others shine through. We want to see that genuine interest in solving IT issues, so don’t hold back on expressing why you love this field!
Tailor Your Skills: Make sure to highlight your technical skills and experience relevant to the role. We’re looking for someone with a broad knowledge of PCs and peripherals, so be specific about your past experiences in desktop support and hardware refreshes.
Keep It Clear and Concise: Your application should be easy to read and straight to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate good communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, peripherals, and operating systems. Be ready to discuss your previous experiences in desktop support and hardware refreshes, as this will show your competence and confidence in the role.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice explaining technical concepts in simple terms. Think of examples where you've successfully resolved IT issues for users, highlighting your interpersonal skills and ability to work collaboratively with teams.
✨Prepare for Real-World Scenarios
Expect to be asked about specific incidents you've handled in the past. Prepare a few STAR (Situation, Task, Action, Result) stories that showcase your problem-solving abilities and how you’ve managed pressure while delivering excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of challenges they face, or the tools they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.