At a Glance
- Tasks: Provide top-notch admin support in a fast-paced contact centre environment.
- Company: Join a successful service delivery organisation in Telford.
- Benefits: Friendly team atmosphere with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference by delivering excellent customer service every day.
- Qualifications: Strong communication skills and proficiency in MS Excel are essential.
The predicted salary is between 24000 - 36000 £ per year.
A job opportunity has arisen to join a successful service delivery organisation as a Contact Centre Administrator based in Telford, Shropshire. Providing administrative and logistical support, you will be working in an interesting, challenging, fast-paced in-office environment. We are looking for an administrator who strives to work with the highest levels of integrity and quality. Joining a growing friendly team, responsible to provide a professional, efficient service to customers, supply chain and internal team.
Responsibilities are as follows:
- Receiving inbound calls from Customers Helpdesks
- Log calls, update calls, and close calls on various customer systems
- Liaise with our 3rd Party technical Couriers
- Ensure all calls are processed effectively and efficiently
- Provide a first-class customer delivery service
- To ensure H&S procedures are reviewed and followed
- To ensure IS9002 Processes are reviewed and followed
- Liaising with Customers, Technical couriers, and HP Helpdesk to assist with any delivery enquiries and escalations
- Updating Excel spreadsheets for Management Information purposes with all POD details
- Dealing with queries and escalations related to the Customer contract via phone or email
Essential Skills:
- Excellent telephone manner and communication skills
- Initiative and ability to resolve problems under pressure
- Strong interpersonal skills and awareness of customer needs
- Display common sense and flexibility; to work as part of a team, and be able to work unsupervised
- Strong computer literacy and competent in all MS Office Excel essential as 80% of role is Excel based
- Attention to detail
Key attributes:
- Client Focused
- Demands
- Leadership
- Execution Excellence
- Aspiration
- Efficiency
- Accuracy
- Results
By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for.
Contact Centre Administrator in Telford employer: Es Field Delivery Uk
Join a dynamic and supportive team as a Contact Centre Administrator in Telford, where your contributions are valued and recognised. We offer a vibrant work culture that prioritises integrity and quality, alongside opportunities for professional growth and development. Enjoy the benefits of working in a fast-paced environment that encourages collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Administrator in Telford
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since this role involves a lot of communication, try doing mock calls with friends or family to get comfortable. This will help you sound confident and professional when you’re on the line with potential employers.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare and land that job. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Contact Centre Administrator in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contact Centre Administrator role. Highlight your telephone manner, problem-solving abilities, and any relevant experience with Excel, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our friendly team. Don’t forget to mention your commitment to providing first-class customer service!
Showcase Your Skills:In your application, be sure to emphasise your strong interpersonal skills and attention to detail. We want to see how you can contribute to our efficient service delivery and help us maintain high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contact Centre Administrator. Familiarise yourself with the key tasks like logging calls, liaising with technical couriers, and updating Excel spreadsheets. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively handled customer queries or resolved issues in the past. This will demonstrate your ability to provide first-class customer service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet and resolve problems under pressure. Think of specific examples that highlight your initiative and flexibility, as these are key attributes for the role. This will show that you can handle the fast-paced environment they mentioned.
✨Excel at Excel
Since 80% of the role involves working with Excel, brush up on your skills before the interview. Be prepared to discuss your experience with Excel, including any specific functions or features you’re comfortable using. This will reassure them that you have the technical skills needed for the job.
